Customer Demand Planner (CDP)

Customer Demand Planner (CDP)

Paisley, Renfrewshire, UK

Job Description

The Customer Demand Planner (CDP) role at Thermo Fisher Scientific Inc. offers an outstanding opportunity to work in a dynamic manufacturing environment. By using our world‑class resources and proven demand planning strategies, you will play a pivotal role in crafting the future of our supply chain processes.

What you will do?

• Be the trusted authority of demand forecast, managing a detailed rolling 3‑24 month plan using historical data, customer forecasts, and industry insights.
• Collaborate externally with customers on their manufacturing plans and purchase projections, striving for a detailed demand signal.
• Support Commercial teams to improve collaboration with customers, strengthening relationships through mutual benefits.
• Own customer interfacing meetings, ensuring clear agendas, inputs, outputs, risks, and opportunities that culminate in the demand plan.
• Lead the monthly demand Interlock process for customers through alignment meetings with Commercial partners.
• Interface and collaborate internally with Product Demand Planners and Product Managers.
• Build an extensive knowledge base of Thermo Fisher bioprocessing materials used in key customer products.
• Maintain and refine Core Account metrics such as forecast accuracy, forecast bias, and forecast benefit.
• Drive collective understanding of customer metrics and trends, implementing proactive actions to increase efficiencies.
• Monitor short‑term customer demand plan attainment and support Customer Service in crafting order patterns for constrained materials.
• Provide ongoing Thermo Fisher lead time updates to customers, ensuring master data alignment allowing for seamless supply chain interaction.
• Participate in crafting the ‘CDP Playbook’ for consistent training and standard work across the team.
• Support OTIF/OTTP and LTA research, analysis, and act as a liaison to the customer on these critical metrics.
• Work with customers to acquire current inventory levels of Thermo Fisher BioProduction‑based products regularly.
• Investigate and communicate lead‑time changes to customers for efficient order placement and forecasting integrity.

Basic Qualifications

• BS/BA degree in supply chain, operations management, engineering, business administration.
• 5+ years of experience in demand planning, sales operations, forecasting, or customer excellence role.
• Understanding of the SIOP or IBP process, statistical forecasting methodologies, and CRM concepts.
• Strong analytical skills with the ability to interpret, translate, and understand data and covert them into meaningful customer insights.
• Proven customer interpersonal skills and agility in helping to solve customer concerns.
• Outstanding teamwork skills both inside and outside the organization.
• Demeanor geared towards achieving outcomes and driving improvement.
• Proficient in using Microsoft Office applications and ERP systems.

Preferred Qualifications

• Experience in the Pharma/Biotech industry.
• Familiarity with Demantra or other Demand Planning Tools.
• Salesforce.com CRM experience.
• Power BI experience.
• Professional certification such as CPIM or CSCP.

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