The Opportunity
This is a rare opportunity for an experienced Credit Controller to join a fast-growing, sales-led organisation operating a highly successful subscription-based business model.
The business is an industry leader within its sector, supporting tens of thousands of organisations and millions of users across the UK & Ireland. Backed by a large, financially secure group with ambitious growth plans — including acquisitions and international expansion — this role offers genuine long-term career progression for the right individual.
The Role
Reporting directly to the Head of Credit Control, this role is ideal for someone who is confident, positive, and an excellent communicator. You’ll bring at least three years’ experience in Credit Control, Customer Service, or a similar environment and thrive in a fast-paced, supportive team.
As a senior team member, you’ll lead from the front — setting the standard for call activity, email engagement, and attention to detail. You’ll take a pragmatic, commercial approach to problem-solving and play a key role in coaching and driving performance across the team.
Day-to-Day Responsibilities
- Managing your own daily call schedule of overdue client accounts
- Handling payment and service queries via telephone, email, and letter
- Delivering exceptional customer service and maintaining accurate system records
- Processing debit and credit card payments
- Working closely with Client Experience and Client Retention teams to ensure smooth account management
- Collaborating with Relationship Management to reduce invoice payment times
- Reviewing aged debt with team members and creating action plans to reduce overdue balances
What You’ll Bring
- Accountability for overall team performance
- Strong adherence to KPIs and SLAs for both internal and external stakeholders
- Proven experience across client engagement, cash collection, arrears management, direct debit coverage, and aged debt reduction
- A preference for speaking with clients over email communication
- Excellent attendance and punctuality
- Ambition, drive, and determination to succeed
- An enthusiastic approach to coaching and team development
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