Key Account Director

I’m working with a high-performing independent digital agency to hire a Key Account Director to lead one of their most strategically important retail client relationships.

About the role

• Lead a flagship client account as the senior day-to-day contact, owning the relationship and overall client experience.
• Act as the central point of coordination between the client and internal strategy, delivery and specialist teams, ensuring a joined‑up, outcomes-focused approach.
• Translate client business objectives into clear priorities and briefs for internal teams, maintaining momentum across all workstreams.
• Oversee account health: ensuring work is delivered on time, to a high standard, within agreed scope and commercial parameters.
• Lead and facilitate client meetings, planning sessions and performance reviews, keeping conversations purposeful and data‑led.
• Manage budgets, scope and forecasting at account level, identifying opportunities to add value and grow the relationship where it genuinely supports client goals.

About you

• Experienced in a senior client management role within a digital agency or marketing services environment.
• Proven track record of owning and developing key client relationships as the primary point of contact.
• Comfortable balancing strategic thinking with hands‑on oversight of day‑to‑day delivery and issue resolution.
• Commercially aware with experience managing budgets, scope, forecasting and making sound commercial decisions at account level.
• Confident communicator who can build trust with senior stakeholders and handle challenging conversations constructively.
• Strong understanding of digital marketing services and how integrated, multi‑channel delivery drives results.
• Organised, proactive and accountable, with a genuine sense of ownership for client outcomes and long‑term account health.

If you’re an experienced Account Director / Group Account Director / Client Partner looking for a confidential conversation about a career-defining Key Account Director role,

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