Compliance Consultant – Payments / Financial Services
12-Month Contract (Inside IR35)Location: London / Hybrid
Keywords: Compliance Consultant, Compliance Officer, Compliance Manager, Quality Assurance, Process Controls, Audit
Our client, a well-established payments business, is seeking an experienced Compliance Consultant to support a newly formed team as they formalise and embed their compliance framework.
This role has been created to bring structure, consistency, and control to policies, procedures, and operational processes. You will review existing documentation, identify gaps, strengthen controls, and ensure alignment with wider organisational and regulatory requirements.
This is a hands‑on, independent role, suited to a self‑starter comfortable operating with minimal supervision and engaging confidently with stakeholders across the business.
The Role
As Compliance Consultant, you will take ownership of reviewing and enhancing:
- Compliance policies and procedures
- SOPs, job aids, and process documentation
- Operational controls and quality assurance processes
You will play a key role in embedding compliance standards across the team while supporting management in maintaining regulatory alignment within a regulated payments environment.
Key Responsibilities
- Review existing compliance policies, SOPs, and procedures; identify gaps and recommend improvements.
- Design, implement, and test operational controls to ensure regulatory and internal compliance.
- Monitor adherence to company policies, compliance rules, and regulatory requirements.
- Conduct internal checks, dummy audits, quality reviews, and case sampling.
- Maintain and update SOPs and job aids in collaboration with managers and internal stakeholders.
- Oversee training compliance: track completion, follow up with managers, and ensure mandatory training remains up to date.
- Support complaints‑handling processes, ensuring alignment with regulatory expectations.
- Work closely with compliance, risk, legal, and operational teams to ensure consistency across the organisation.
- Drive continuous improvement through regular review and enhancement of controls and processes.
- Act as a visible compliance advocate, reinforcing a culture of accountability and best practice.
Skills & Experience
Essential
- Proven experience in compliance, audit, quality assurance, or process control within a regulated financial services environment (payments strongly preferred).
- Strong understanding of compliance frameworks, complaints handling, and regulatory expectations.
- Demonstrated experience creating, reviewing, and maintaining SOPs, controls, and internal documentation.
- Strong analytical skills with exceptional attention to detail.
- Confident communicator, able to work effectively with senior stakeholders and operational teams.
- Comfortable working independently in a consultancy‑style role.
Desirable
- Experience using Salesforce for case management, reporting, or compliance tracking.
- Background in compliance operations, internal audit, or quality assurance within financial services.
- Prior exposure to payments, fintech, or regulated operational environments.
Contract Details
- Contract: 12 months (with strong likelihood of extension)
- IR35: Inside IR35
- Location: Hybrid – London office attendance as required
- Start: ASAP / Flexible
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