Location: Middleton Stoney, United Kingdom
Compensation: Competitive
Department: Commercial
Reporting to the Global Customer Support Manager, the (Senior) Customer Support Engineer is responsible for delivering technical support, guidance and training to prospects, customers, integrators and channel partners within their designated territory. This includes product selection support, resolution of complex customer issues, creation of support documentation, demonstration of OXTS products, collaboration on product integration projects, and identification of opportunities for product and service enhancements. The role is pivotal in building and nurturing strong customer relationships, advocating for customer needs and ensuring customers derive maximum value from OXTS products.
We’re recruiting for 2 vacancies at either Engineer or Senior Engineer level.
Key Responsibilities
- Provide technical support and troubleshoot complex issues involving both hardware and software.
- Assist with product selection and provide training and demonstrations.
- Collaborate with customers on product integration projects.
- Create clear and effective support documentation.
- Capture customer feedback to inform product and process improvements.
- Help identify new business opportunities through a strong understanding of customer needs.
Skills, Knowledge and Expertise
Key Behaviours & Attributes
- Customer‑focused with strong interpersonal and problem‑solving skills.
- High attention to detail in technical communication and documentation.
- Practical mindset and hands‑on approach to technical tasks.
- Self‑starter who can work independently and manage multiple tasks.
- Adaptable and thrives in a dynamic, fast‑paced environment.
- Strong written and verbal communication skills.
- Personal accountability, reliability, and a professional approach.
Essential Experience
- Experience in a technical support role within a high‑tech environment.
- Degree in engineering or a technical discipline (2:2 or above or international equivalent).
- Strong mathematical background, particularly in coordinate systems, calculus, geometry and algebra.
- Diagnostic and troubleshooting skills.
- Experience with both software and hardware integration.
- Familiarity with customer‑facing support processes and ticketing systems.
- Proven ability to manage technical projects and work with diverse stakeholders.
- Good knowledge of customer industries (e.g., automotive, aerospace, robotics).
- Proficient in Windows, Microsoft Office and able to adopt new tools quickly.
- Full UK driving licence.
Desirable Experience
- Knowledge of OXTS products or similar technologies.
- Relevant industry experience or interest.
Benefits
- Discretionary profit share bonus
- Holiday entitlement: 27 days plus bank holidays
- 5% employee and 5% employer contributions through our salary sacrifice workplace pension scheme
- Group Income Protection Insurance Scheme
- Death In Service Scheme
- Electric Vehicle Scheme
- Smart casual dress code
#J-18808-Ljbffr