Service Delivery Coordinator

The Opportunity

As a Service Delivery Coordinator you will join a telecoms company responsible for next‑generation wireless infrastructure.

Base Salary £40k – Fully Remote – HQ in London (occasionally travel to London for team meetings).

Responsibilities

• Own and manage all customer tickets via Jira and customer portals (VMO2, BT)
• Triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors
• Act as the day‑to‑day point of contact for customers on all break‑fix and service‑related issues
• Coordinate site access, materials, and scheduling for corrective works with the Build team, ensuring maximum efficiency between build, break‑fix, and maintenance activities
• Manage term contractor purchase orders, invoicing, and general administration

Qualifications

• Prior experience in telecoms network build and maintenance
• Experience working with Jira ticketing or a similar service management tool
• Excellent communication and stakeholder management skills – able to balance the needs of customers, contractors, and internal teams

The Next Steps

• Call Stephen Morris at CRG TEC to find out more about the role
• Contact Stephen via LinkedIn – drop a private message
• Send a copy of your CV to this advert – Stephen will give you a call to discuss further

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