We’re hiring a Customer Service Manager role for a direct to consumer subscription start-up company in London, with hybrid working.
The company is one of the fastest growing bootstrapped consumer businesses in the UK.
They are now hiring across a number of key functions within the business, and are looking to take the company to the next level by launching new products and launching into new markets.
This is a newly created role, that will be reporting directly to the founder, and that will be responsible for leading and scaling their customer service function.
Key Responsibilities:
- Lead, mentor, and grow a high-performing customer service team.
- Develop and implement customer service policies, procedures, and best practices.
- Monitor customer interactions and feedback to identify trends and opportunities for improvement.
- Manage escalations and ensure timely, effective resolution of customer issues.
- Collaborate with product, marketing, and operations teams to enhance the customer journey.
- Leverage data and insights to improve response times and service quality.
- Utilize customer support tools and technologies to streamline processes.
- Foster a customer-centric culture within the company.
What We’re Looking For:
- Proven experience in a customer service leadership role, preferably in a fast-paced start-up or consumer-focused company.
- Strong leadership skills with a passion for team development.
- Excellent communication and problem-solving abilities.
- Experience with customer support platforms (e.g., Zendesk, Intercom, etc.).
- A data-driven mindset, with the ability to translate insights into action.
- A proactive, hands-on approach with a customer-first attitude.
Salary up to £45k plus shares and good benefits.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Consumer Services, Food and Beverage Services, and Food and Beverage Manufacturing
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