Service Designer Manager

Manager – Service Design (Ascendion | UXReactor)

As a Manager – Service Design, you will oversee and drive service design strategy across multiple business domains while managing a team of designers. You will ensure that discovery activities, insights, and service frameworks are executed with rigor and translated into clear opportunities that shape enterprise-level transformation. This role blends strategic oversight, people management, and hands‑on service design leadership.

Manage & Oversee Discovery Workstreams

• Own and manage discovery programs across multiple business units (Operations, Customer Service, Finance, etc.).
• Lead the planning and facilitation of stakeholder sessions, interviews, and cross-functional workshops.
• Supervise and mentor Senior/Lead Service Designers in workflow mapping, system dependency analysis, and user research.
• Ensure discovery outputs meet quality standards, follow structured methods, and produce actionable outcomes.

Drive Insight Generation & Strategic Synthesis

• Review and analyze data, interviews, research artifacts, and service maps to identify operational, behavioral, and systemic patterns.
• Oversee creation of service blueprints, ecosystem maps, and journey frameworks that highlight friction points and opportunities.
• Translate insights into domain-level themes that connect user experience, processes, and technology.
• Shape transformation opportunities by aligning insights with enterprise priorities.

Managerial & Strategic Expectations

• Provide thought leadership on service design methodologies and best practices.
• Manage workload, project timelines, and resource allocation across the team.
• Partner closely with program leadership to ensure alignment with broader transformation goals.
• Communicate insights, risks, and recommendations to senior stakeholders.

Seniority level

Director

Employment type

Full-time

Job function

Consulting

Industries

Technology, Information & Internet, IT Services, IT Consulting

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