Registered Home Care Manager

Senior Leadership Opportunity: Registered Manager – Field’s Care Ltd (Brent, London)

About Us:

Field’s Care is a distinguished CQC-rated ‘Good’ domiciliary care provider serving London and surrounding areas, with particular strength in Hertfordshire. Our excellence is recognized through multiple awards, including Best Manager Award from Brent Council, and finalist positions in The Star Care Award, the Laing Buisson Homecare Awards and British Care Awards for Best Manager, Best Company, and Best Team categories.

Current Manager was awarded Best Manager Award from Brent Council and presented by Cabinet Member for Adult Social Care, Public Health and Leisure.

Detailed Responsibilities:

CQC & Compliance:

• Leading CQC inspection preparations and maintaining/improving our ‘Good’ rating
• Implementing and updating policies in line with regulatory requirements
• Conducting regular internal audits and quality assurance reviews
• Managing relationships with CQC inspectors and local authorities
• Overseeing complete payroll operations for 50 staff
• Managing client invoicing and payment tracking
• Budget management and financial reporting
• Monitoring KPIs and creating performance improvement strategies

Operational Leadership:

• Managing emergency on-call rota system
• Coordinating staff coverage for 90+ clients across multiple boroughs
• Implementing and maintaining digital care management systems
• Conducting regular service audits and quality monitoring
• Managing complaint resolution and service improvement initiatives with immediate turnaround.

Staff Management:

• Leading recruitment, onboarding, and retention strategies
• Ensuring compliance with mandatory training requirements
• Conducting staff supervisions and performance reviews and appraisals
• Managing disciplinary procedures when required

Business Development:

• Leading tender applications and contract negotiations
• Developing relationships with key stakeholders in Brent, Hertfordshire, and other boroughs
• Identifying and pursuing growth opportunities
• Managing relationships with NHS partners and local authorities

Required Experience & Qualifications:

• Level 5 Diploma in Leadership for Health and Social Care (essential)
• Minimum 3 years experience as a Registered Manager in domiciliary care
• Proven track record of successful CQC inspections and ratings improvement
• Demonstrated experience in tender applications and contract management
• Strong understanding of local authority funding and NHS continuing healthcare
• Experience with digital care management systems
• Track record of successful staff management and team development

What We Offer:

• Competitive salary package reflective of the senior position
• Support for further qualifications
• Company benefits package including pension
• Opportunity to shape and grow a highly regarded care service

Join our award-winning team and lead us into our next phase of growth! Please send your CV and cover letter to Zaineb Field at zaineb@fields-care.com

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