Company: Reconomy Connect
Location: Newark on Trent
Posted: February 28th, 2026
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market‑leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals, while driving real change. As part of our experienced team in Newark, you’ll join over 100 colleagues who are all working toward one shared goal: a world without waste. We do this by building strong customer relationships, understanding business challenges and creating tailored, innovative waste‑management solutions.
Department: Customer Experience
Employment Type: Permanent – Full Time
Location: Newark
Reporting To: Rachael Foreman
At Reconomy Connect, Newark, our success is built on four core values:
Build and maintain strong relationships with our network of partners across the UK through effective communication skills, both written and verbal.
Effectively deal with customer queries through thorough investigation and effective questioning, accurately recording the process using Salesforce and providing an outstanding customer service experience.
Deliver outstanding customer service both internally and externally by adopting a proactive attitude and taking ownership of everything you work on.
Manage your own daily workload with support from regular one‑to‑one meetings with your direct manager. As a key member of the Customer Services Team, you will be required to deliver against your personal targets and therefore contribute to the overall success of the team.
Maintain customer records and service details using Salesforce so information is accurate, up‑to‑date, and can be used effectively throughout the business.
Negotiate with suppliers to ensure we deliver the most effective solutions to our customers for their waste requirements. Through this negotiation, you will secure competitive market rates while delivering best‑in‑class service to customers and maintaining company profit margins.
You will gain and expand your knowledge of your client’s industry and of the waste industry. You will use this knowledge to offer bespoke solutions to your client base in line with their needs and strategic plan without compromising legislation, service provision, or margin.
You must have: