Social & Community Manager

Company: CHARLES & KEITH GROUP
Apply for the Social & Community Manager
Location: Greater London
Job Description:

You will own and scale the brand’s influencer and community strategy across the western markets with a strong focus on UK & US. You will build a loyal creator‑led community that drives brand love, engagement, and commercial impact.

Job Responsibilities:

  • Define and execute the UK influencer and community strategy aligned to brand, marketing, and sales goals.
  • Plan quarterly and seasonal influencer calendars working with our Singapore HQ to align on brand launches.
  • Plan & execute community events in key regions to deliver commercial objectives
  • Define & execute the strategy of the Community Ambassador Programme

Influencer management

  • Build & nurture a creator led community around the brand
  • Identify, pitch to, and onboard UK‑based fashion‑focused influencers, stylists, and creators
  • Ensure monthly seeding targets are met, & use data insights to increase posting rates & engagement rates.
  • Lead regional seeding agencies & refine strategies to improve performance using data led insights

Team leadership:

  • Lead, build, and mentor a team across UK & US, providing guidance and fostering a collaborative, high-performance culture.
  • Maintain close relationship with our HQ team to ensure local strategy aligns with our global strategy & brand vision
  • Track and report on influencer and community performance (engagement, CTR, conversions, ROAS) using native analytics and third‑party tools.
  • Use data to refine targeting, content formats, & event formats.

Job Requirements:

  • 5+ years in influencer marketing or community management, ideally within fashion, beauty, or lifestyle
  • Experience running creator communities or ambassador programmes
  • Proven track record of managing influencer campaigns & delivering measurable results (engagement, traffic, sales)
  • Strong personal skills with content creators & internal stakeholders
  • Excellent project management skills managing deadlines & campaigns across timezones
  • Data driven mindset to translate influencer metrics in to actionable insights
  • Passion for digital culture & its evolving landscape

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Posted: February 28th, 2026