Company: Castle Trust Bank
Location: Basingstoke
Job Description:
A leading fintech challenger bank in Basingstoke is looking for a skilled Complaints Handler to manage and resolve customer complaints across various divisions. The successful candidate will possess demonstrable experience in complaints handling within a regulated environment and specific knowledge of mortgage products. Responsibilities include investigating complaints, collaborating with the Financial Ombudsman Service, and conducting analysis to improve services. This full-time role offers a competitive salary, performance-related bonuses, an excellent pension scheme, and various health and wellbeing benefits.#J-18808-Ljbffr…
Posted: March 1st, 2026