Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind‑set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.
About The Role
We’re looking for a Senior Knowledge Systems Manager to lead the strategy, vision, and evolution of Linklaters’ core knowledge platforms — Matter Explorer, Legal Knowledge Search, and the firm’s global intranet. This is a highly influential role at the heart of our knowledge ecosystem, shaping how our people discover, share, and leverage knowhow across our international network. You’ll collaborate closely with the Head of Knowledge & Information to set the strategic direction for Knowledge Systems and ensure our platforms remain innovative, user‑centric, secure, and aligned with the firm’s ambitions. This is an exciting opportunity to drive behavioural change, champion knowledge sharing, and embed modern, AI‑enabled knowledge practices across the firm.
In This Role, You Will
- Be the Business Owner for Knowledge Systems (inc. Intranet, Experience Management, Legal Knowledge Search), working in collaboration with the Product Owners in Tech & Data to define strategies and roadmaps.
- Own our global search, browse, and taxonomy capability, enabling seamless content discovery across the firm.
- Manage and develop a small Knowledge Systems team, fostering a culture of clarity, collaboration, and high performance.
- Partner closely with Technology & Data, Product Owners, legal practices, and business teams to influence firmwide projects and innovation initiatives.
- Drive user engagement through impactful communications, training, and tailored rollout campaigns.
- Set and track key performance metrics to measure success, identify enhancements, and support continuous improvement.
- Oversee governance, compliance, and reporting to uphold security, quality, and regulatory standards.
- Lead and advocate for best‑practice knowledge capture, curation, and reuse as part of broader transformation programmes.
- Bring external insight into emerging legal tech, AI developments, and digital knowledge management trends.
You will join a collaborative, globally connected Business Management team that works closely with practice groups to support excellence in client delivery, operational performance, and strategic impact. It’s a role offering influence, variety, and the opportunity to shape the future of knowledge at Linklaters.
We Are Ideally Looking For
- Significant experience leading knowledge or information systems in a global professional services or regulated environment.
- Deep expertise in knowledge management, enterprise search, taxonomy design, and technology adoption.
- A strong track record of setting system strategy, product vision, and roadmap delivery.
- Confidence collaborating with technology product owners, agile teams, and senior stakeholders across complex organisations.
- Proven ability to embed best practice in knowledge capture and sharing, supported by change management and communication skills.
- Exceptional influencing and communication skills, able to engage effectively with senior lawyers, leaders, and technical specialists alike.
- Analytical capability to define and track product metrics, adoption data, and user insights.
- Awareness of key risks including data protection, privacy, legal and regulatory requirements relating to knowledge systems.
- A values‑driven, inclusive mindset, with enthusiasm for fostering a culture of collaboration and knowledge sharing.
This role is based at the Linklaters London office with a hybrid working model available.
Our Benefits
Health & Wellbeing
- Private Medical Insurance
- Free in‑house fitness centre and subsidised health club memberships
- Free onsite GP service and periodic health assessments
Finance
- Pension and flexible savings options
- Income protection and life assurance
- Mortgage advice and will‑writing services
Family & Lifestyle
- Electric car and cycle to work schemes
- Emergency family care
- Additional holiday/birthday leave
- Maternity/paternity/shared parental leave
- Travel insurance and season ticket loan
- Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)
This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.
Application Policy
Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders (lateralrecruitment@linklaters.com for legal roles or ukbtrecruitment@linklaters.com for business team roles).
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