Community Team Leader

Community Team Leader Homecare – Salisbury

Location: Salisbury

Salary: from £13.25 per hour, paid travel time + 40p per mile.

The main purpose of the role: to ensure that care services are provided in a way that maximises a person’s independence, choice, and dignity. The individual will achieve this through in-depth and person‑centred care planning, care assessments and risk assessments. The Community Team Leader will also provide support to the care team, enabling them to understand each customer’s support needs.

Job Requirements

• An individual who is kind, approachable, caring, and passionate
• Driving Licence
• Your own car & willingness to travel
• NVQ Level 3
• 2+ years care experience
• Please note: We do not offer Certificate of Sponsorship for these roles.

Duties & Responsibilities

• To work in the field and assist the Care Coordinator and Branch Manager, ensuring the quality of care delivered is to the highest standard expected by Retain Healthcare.
• To have a full understanding of our policies and behaviours framework and ensure the organisation exceeds these expectations.
• Ensuring customers have activities that support them to meet their outcomes.
• Event planning for customers, families and staff, creating opportunities for social interaction.
• Shadowing and training new staff in the practical delivery of care to support our customers.
• Carrying out supervisions and spot checks of carers and supporting them to develop their skills through feedback and reflective learning.
• To take responsibility for the organisation and maintenance of Care Plan files in their area, and to work with a team member when our standards have not been reached, providing continuous improvement.
• Work in a flexible manner that meets the needs of the service.
• Carry out new service assessments ensuring that an agreed Care Plan and Risk Assessments are in place before the service commences, unless in emergency cover agreed by the Manager.
• To ensure that every customer has a Support Plan and Risk Assessments that are regularly reviewed and detailed to meet their individual needs.
• To communicate regularly and when required with customers and their families; informing next of kin when an incident has occurred if appropriate.
• Contribute towards communicating changes to rotas and customer requirements within the community.
• Ensure that carers adhere to company policies and procedures and that the care team is working within them.
• To identify any further training needs of carers based on information observed or customer feedback.
• To ensure that the service operates at an Outstanding rating with the Care Quality Commission and that all organisational objectives are fully met by their team.
• Maintain and ensure that office records and notes are accurate and up to date, including correct storing of information and adherence to the Data Protection Act and GDPR legislation.
• Deliver good and effective care and support to all of our customers and ensure everyone has a good customer experience.
• To model effective communication and hold regular team meetings.

Benefits

• Get paid for all travel, visits & training
• 40p per mile for travel
• Weekly pay
• All training provided is endorsed by Skills for Care through our training company Retain Skills
• Access to Mental Health First Aiders
• Free Lifestyle card
• Blue Light card
• DBS Rebate Reimbursement
• Potential to progress your career further with employment opportunities and Diplomas.

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer. Offers of employment will be subject to satisfactory references and DBS Check.

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