Job Title: General Manager – Hobson’s Fish & Chips. Location: Central London (Charing Cross). Job Type: Full-Time. Salary: £40,000 – £50,000 yearly, inclusive of performance bonus.
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.About Us
Hobson’s Fish & Chips is a well‑established fast‑casual restaurant in the heart of London’s busiest tourist districts. Known for quality, speed, and consistency, we serve thousands of customers weekly across multiple central locations. We are seeking a driven, experienced General Manager to lead day‑to‑day operations and deliver exceptional guest experiences while maintaining operational excellence.
Key Responsibilities
- Lead and oversee daily restaurant operations, ensuring smooth and efficient service during high‑volume periods.
- Manage, train, and motivate a diverse front‑ and back‑of‑house team to consistently deliver high standards.
- Drive team performance through clear KPIs and accountability, including sales targets, labour cost, and customer satisfaction.
- Manage rotas, shift planning, stock control, and supplier coordination.
- Ensure compliance with food safety, hygiene, health & safety, and licensing regulations.
- Handle customer complaints or escalations professionally and promptly.
- Support recruitment, onboarding, and staff development in collaboration with senior management.
- Report weekly performance metrics and operational updates to ownership.
Requirements
- Minimum 2 years of experience in a management role within a busy restaurant or quick‑service environment (experience in fish & chips or high‑turnover hospitality preferred).
- Proven leadership and team management skills.
- Strong understanding of fast‑paced service operations, stock and cost control, and customer service excellence.
- Ability to remain calm and focused under pressure.
- Proficiency in rota planning, POS systems (e.g. SambaPOS), and basic financial reporting.
- Flexible availability, including weekends, evenings, and public holidays.
- Eligibility to work in the UK.
What We Offer
Competitive base salary of £40,000 – £50,000 yearly, quarterly performance‑based bonuses, meals on shift, and career progression opportunities within a growing brand. xwzovoh The role is based in a central London location with high footfall and strong brand recognition.
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