Workshop Service Engineer

Anton Paar Ltd, one of the world leaders in laboratory instrumentation and services, has a new vacancy for a Service Engineer based in our Luton workshop and responsible for maintenance, calibration and repair of a wide variety of instruments across several very different technologies. Full training will be given to the right candidate who will join a well‑motivated and successful team.

Responsibilities

• Completing preventative maintenance, calibration and/or repair on a wide range of instruments sent to Anton Paar’s workshop
• Providing quality technical support to customers via telephone and email
• Ensuring accurate cost estimates are sent to all customers for work undertaken and purchase orders received
• Completing all service records and provide correct documentation for all work to the customers
• Taking responsibility of and managing in‑house support tickets to meet the Anton Paar service KPIs
• Performing maintenance, functional checks and repairs on Anton Paar demonstration and loan instruments between use
• Accurately controlling spare parts inventory by following the correct processes and ensuring accurate reporting
• Maintaining the workshop to ensure compliance with H&S requirements and a clean working environment
• Keep all tooling / test equipment in full working order and ensure any hardware which requires annual calibration is managed correctly
• Liaise with the office admin staff to ensure a smooth workflow and delivery of the department KPIs

Your profile

• Suitable candidates should hold an NVQ Lv 3 or equivalent in electronic or mechanical engineering related discipline as a minimum
• Have hands‑on technical experience of complex and sensitive equipment
• Be able to demonstrate customer service skills from their past experience
• Always maintain a high attention to detail
• Be self‑motivated, enthusiastic, can‑do attitude, able to work under own initiative
• Good computer literacy. Competent in use of MS Office and CRM software
• Fluent English in spoken and written
• Located within commutable distance to the Luton office

What we offer

• Attractive base salary plus performance‑related bonus
• A competitive package of benefits
• Potential for growth within a dynamic company

Entry

Immediately

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