Job Title: IT Support Engineer
Location: Stockport, United Kingdom (On-Site Working)
Type: Permanent
Brief:
Onsite Support (OSS) handles all IT hardware devices and support all IT services on a NXP location. The scope of work includes Maintaining, Analyzing, Troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams.
Responsibilities:
Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, Onboardings- and Off-Boarding Activities, Remote Support Coordination, Inventory Management.
Networking support such as Patching and Debugging.
Interact with end-users for requestsincidents and follow up with users via teamsmail.
Hardware repair support including offer request & data migration support.
Printer support (Toner/Drum/Wastebin replacement) & repair support (call vendor and support technician).
Installing and decommissioning of hardware (laptop/servers/network/video conference equipment).
Handling all IT waste disposal.
Requirements:
Working on incidents and tasks in our ticketing system.
Installation of new end-user devices and data migration support.
Inventory & Stock Management.
Remote support co-ordination and assistance of deployment and decommissioning.
Installation, transfer and decommission of servers and network equipment.
Network support (Patching & Debugging).
Printer support (Toner/Drum/Wastebin replacement).
Support for global projects that are getting implemented at the site level.
Creation and review of knowledge base articles for our end-users.
Hardware and software support for non-standard devices i.e. digital signage systems.
Hardware and installation support for audio/video equipment in meeting rooms.
Installation and maintenance of devices and equipment located in the server room.
Meeting room/event support.
Assist VIP support with local problems/topics.
If this sounds of interest, please apply here or reach out to daniel@microtech-global.com
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