About Us
DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of DLG or thinking about joining us, you’ll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
At Direct Line, we know our customers expect simple, brilliant experiences — and to deliver on that promise, we need the right systems in place.
We’re looking for a Digital Product Owner Account who will own the My Account roadmap across DL brands, working closely with engineering, operations and business stakeholders to deliver high-impact digital capabilities. The role is also responsible for managing Cassy, the platform used by our operations teams to manage digital accounts.
This is a high-visibility role with significant scope to influence digital servicing strategy, customer experience and operational efficiency across regulated insurance products.
What You’ll Be Doing
- Own the end‑to‑end My Account product roadmap across Churchill, Direct Line and Privilege web account environments
- Define and prioritise a clear, outcome‑led backlog aligned to strategic business goals, regulatory requirements and customer needs
- Partner closely with engineering teams to deliver secure, scalable and compliant digital servicing journeys
- Own the Cassy platform and roadmap to ensure operational processes and dependencies are met
- Collaborate with core platform teams to manage dependencies, integrations and system constraints
- Drive continuous improvement of authenticated journeys including policy management, documents, payments and amendments
- Ensure all features meet compliance, regulatory and customer standards within an insurance‑regulated environment
- Lead sprint planning, backlog refinement, release planning and milestone tracking to ensure roadmap execution
- Proactively identify and manage delivery risks and incidents alongside dependencies and technical trade‑offs
- Use data, insight and customer feedback to shape prioritisation and demonstrate measurable impact
What We’re Looking For
- Proven experience managing digital account or authenticated web journeys
- Strong track record of managing product migrations and integrations, working closely with data engineering and API teams to meet technical delivery milestones.
- Skilled in agile product management, with expertise in sprint planning, backlog prioritisation, and roadmap execution against time‑bound goals.
- Excellent stakeholder management skills, with the ability to influence senior leadership, communicate progress, and resolve risks across cross‑functional teams.
- Good technical understanding of digital architecture, APIs and system integrations
- Experience working with or alongside Guidewire (preferred)
- Comfortable working with ambiguity and shifting priorities, with a proactive approach to problem‑solving and delivery assurance
- Ability to balance customer experience, commercial priorities and regulatory risk
- Confident communicator who can operate effectively in cross‑functional and multi‑brand environments
Ways of Working
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office.
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Benefits
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:
- Annual performance‑based bonus
- 9% Private Pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way.
- Generous holiday allowance
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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