Our client is seeking a Customer Service Executive to join their dynamic and fast-paced team based in their head office near Oxford Circus. They are a longstanding client of ours and we have placed many of their team there, with the last two temps resulting in permanent roles, which they love!
This is a great opportunity for someone with excellent communication and organisation skills. As a key member of the Customer Care and Support Team, you will be communicating with various stakeholders, both internal and external – handling any issues or enquiries quickly and efficiently. The role will be based in their offices 2 days a week, the rest working from home. This will be a temp to perm role, initially paying £13.85/hour plus holiday pay, and they are looking for someone to be able to start mid-March.
What you’ll do
- Act as first point of contact for customer enquiries, handling queries and issues with external partners and couriers
- Manage email correspondence in an effective and timely manner
- Manage accurate data entry and update internal systems, spreadsheets and CRM systems when required
- Prepare reports and monitor performance trends eg; customer satisfaction and resolution rates
- General conflict and resolution management regarding incoming customer complaints and making sure these are all consistently logged using ticketed systems
- Manage outbound phone calls to customers following up on enquiries and gathering feedback
Who you are
- An excellent communicator with a confident and professional manner
- Highly-organised individual and effective prioritisation skills
- Strong customer service and administrative experience
- Confident and calm-orientated when dealing with conflict management and handling complaints
- Proficient and familiar with IT software including Microsoft, Word, Excel, CRM systems (Zendesk desireable).
- All round positive, hardworking, adaptable and maintains a team-player attitude
Please apply now if interested!
REF: JC161800
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