Cleaning Operations Manager

Location

Hybrid (Home, London Bridge office, and regular travel to sites across Greater London and Surrey)

The Mission

To transform past industry practises through people-first leadership, sustainability, and cutting-edge technology

What You Will Achieve in the Next 12 Months

Within 3 Months: Visibility and Standard Setting

• Portfolio Integration: You will have established a weekly rhythm that balances 60% office-based strategic oversight with 40% on-site presence across the portfolio
• The “First 90” Audit Sprint: You will have personally visited every site to conduct face-to-face audits, establishing a clear “Stolt Baseline” for quality, safety, and cleaner performance
• Operational Groundwork: You will lead the seamless onboarding of new contracts, ensuring cleaners are trained, equipment is site-ready, and the “Day 1” experience for the client is flawless

Within 6 Months: Performance and Hub Management

• Field Leadership and Auditing: You will have implemented a rigorous auditing cycle, ensuring cleaners are well-managed, checked regularly, and supported through formal performance feedback
• The Central Point of Contact: By embedding daily support channels, you will act as the primary liaison for cleaners, suppliers, and customers, resolving issues and implementing preventative methods at scale
• The Feedback Loop: Through quarterly business reviews (QBRs) and transparent audit data, you will have turned client feedback into actionable training for the on-site teams
• Profit through Efficiency: By optimising rotas and supply chains from the “control room”, you will have achieved measurable improvements in site-level profit margins

Within 12 Months: Excellence at Scale

• The Gold Standard: You will have achieved a 95%+ Audit Pass Rate across the entire portfolio, evidenced by data-driven reporting that we can show to prospective clients
• Compliance Mastery: Health and Safety will be second nature; you will have a 100% compliance record on training, COSHH, and site-specific risk assessments
• Expansion Catalyst: With a stable, well-managed operational core, you will have successfully scaled operations into new regions, proving that Stolt’s “progressive” model works at any volume

Why You Are the Right Fit

• Balanced Leadership: You are comfortable moving between “Control Room” mode (60%)—analysing data and managing the big picture—and “On-Site” mode (40%)—conducting audits and mentoring teams
• Problem Solver at Scale: You don’t just fix a problem once; you identify the root cause and implement a process to prevent it from happening across the rest of the business
• Quality Obsessive: You understand that “what gets measured gets done” and take pride in maintaining high standards through regular, rigorous site checks
• High-Ownership Grit: You thrive in an environment where you are given the autonomy to solve problems, even if that means the occasional evening or weekend to ensure a launch goes perfectly

The Package

• Competitive Salary
• Generous Shares Package: We want you to have skin in the game as we grow
• Pension

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