Customer Support Executive

Job Title

Customer Support Executive

Location

Telford

Work Pattern

Hybrid (Mon and Tues in office)

Type

Permanent, full‑time

Salary

Up to £32,000 base + additional earning potential (around 1/3 of salary in addition)

About the Role

We are looking to hire a Customer Support Executive to play a key role in driving new member growth at our client. You will assist customers with their annual subscription renewals and deliver a best‑in‑class customer experience, ensuring happiness. You’ll receive full support including comprehensive product training, sales coaching, and ongoing mentoring.

Key Responsibilities

• Engage and renew customer subscriptions and plans
• Work with customers to understand problems and solve issues
• Maximise every interaction to deliver value, encourage app usage, and support long‑term retention
• Champion the member experience and foster a culture where it is central to everything we do
• Share insights and feedback with internal teams to improve the overall experience
• Represent the business at events and trade shows in Ireland and abroad

About You: Skills & Attributes

• Background in customer service or support in a fast‑paced environment (e.g., bank, energy company)
• Strong communication skills and attention to detail, particularly in listening

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