Customer Success Manager

Helpingorganisationsmakesmarterhiringanddevelopmentdecisions,thiscompanyisknownforitsmarket-leadingtalentassessmentsolutions.

They’renowlookingforaClientSuccessManagertoensureclientsseereal,lastingimpactfromtheirtoolsandinsights.

Role Overview

• Location:Hybrid/NewMalden,GreaterLondon(3daysoffice,2daysWFH)
• Package:£50,000-£70,000pa,AnnualBonus&Benefits
• Industry:SAAS

What You’ll Be Doing

• Buildtrustedrelationshipswithclientswhiledrivingmeasurableresults,notjustactivity.
• GuideHR,TalentAcquisitionandL&Dleaderstonewwaysofworkingthatdeliverrealoutcomes.
• SpotcommercialopportunitiesandcollaboratewithSalestogrowaccounts.
• Anticipateclientneedsandproactivelyreducechurnriskbeforeitarises.
• Driveadoption,influencebehaviours,andensuresolutionsarefullyembedded.
• Identifyandempowerclientchampionstoincreaseinternalandexternalreferrals.
• Feedvaluableclientfeedbackintoproductteamstoshapefutureroadmaps.

Main Skills Needed

• 3-5yearsinclientsuccess,ideallywithinB2BSaaS,HRtechorassessment.
• Strongcommercialawarenessandabilitytoidentifywherevaluecanbecreated.
• Confidentworkingacrosstechplatforms,withatrackrecordofturningdataintoactionableinsights.
• ExperienceengagingHR,TalentAcquisitionorL&Dstakeholderswouldbepreferred.
• CRMexperience(HubSpotpreferred).
• Curious,consultative,collaborativeanddrivenpersonality.

What’s in It for You

• Workforarecognisedleaderintheassessmentspacewithinnovative,AI-driventools.
• Asupportive,collaborativeenvironmentwhereimpactandoutcomesareprioritised.
• Flexibleworkingwithabalanceofofficecollaborationandhomefocustime.
• Competitivesalary,bonuspotentialandcomprehensivebenefitspackage.
• Opportunitytoshapehowleadingorganisationshireanddeveloptheirpeople.

Call to Action

We’vesavedyouaseat.Nowwejustneedtherightpersontofillit.

Weareanequalopportunityemployerandvaluediversityatourcompany.Wedonotdiscriminateonthebasisofrace,religion,colour,nationalorigin,gender,sexualorientation,age,maritalstatus,veteranstatus,ordisabilitystatus.

ByapplyingyouareconfirmingyouarehappytobeaddedtotheAdditionSolutionsmailinglistregardingfuturesuitablepositions.Youcanoptoutofthisatanytimesimplybycontactingoneofourconsultants.

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