Purpose of the Role
The Metrocentre Security Officer will maintain exemplary standards of security and customer service to customers and retailers. The role is public facing with officers acting in a professional and courteous manner at all times.
This role ensures the centre is a safe and welcoming place for everyone.
A can‑do attitude is essential to this role.
This Role Attracts
- Full time permanent role on a fixed shift pattern
- Shift working either days or lates, working at times between 0700hrs and midnight.
- Applicants should expect to work both day shifts and late shifts with days starting at 07:00 and late shift finishing at 00:00. These timings may vary with demands of the job.
- 40 hour per week contract (paid for breaks)
- Annual Bonus
- Free onsite parking
- Public transport links at the Metrocentre
- Free uniform provided.
- Paid for SIA licence renewal / Upskill / First Aid
- Break Room / Kitchen / TV Room / Locker room / Shower facilities
- Counter Terrorism Training
Key Responsibilities
- To be part of a team in a permanent rostered shift pattern covering days and late shifts.
- Interaction with all visitors / tenants in the centre, delivering a first‑class customer service going the extra mile.
- Professional, friendly, courteous, and helpful, looking for opportunities to interact with everyone in the centre.
- To ensure a smart appearance, adhering to the uniform policy.
- Must be able to work with external agencies including local authorities and law enforcement.
- Ensure a timely, effective response to all security incidents / Provide support to third party contractors / visitors ensuring all site procedures and policies are followed.
- Carry out proactive patrols of the centre focusing on public safety and suspicious activity.
- Carry out Counter Terrorism Training reinforcing our security strategy.
- Manage unauthorised access by excluded persons.
- Respond to the site radio system, maintaining professional radio procedures at all times.
- Accurate completion of site records / reference materials including Health & Safety records, Incident Forms.
- Undertake any other reasonable duties as required to meet the needs of the business.
Skills, Knowledge and Experience
QUALIFICATIONS AND EXPERIENCE
Essential:
Own transport / use of public transport
SIA Door Supervision or Guarding Licence
Experience of working in a customer focussed environment
First aid qualified or willing to work towards qualification
Desirable:
CCTV SIA Licence
Professional or further qualification in Security
Experience of working in a security role within a customer focussed environment
COMPETENCIES
- Good verbal and written communication skills.
- Able to articulate clearly and credibly with all staff.
- Capability to work unsupervised and take responsibility
- Aptitude to remain calm under pressure
- Smart appearance
Job Types: Full-time, Permanent
Schedule
- Day shift and Late shift
Licence/Certification
- SIA License (required)
Working Hours: 40hrs per week shift work. Covering shifts from 7am to midnight
Salary: £27,084
Please see our Benefits Booklet for more information.
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