NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
This post forms part of the business support team and provides a comprehensive reception, administrative and secretarial service to the multi‑disciplinary team, SCPT, CAMHS and Neurodevelopmental. The post‑holder will be part of an established Business Support Team, providing administrative support including managing telephone calls, emails, patient appointments and diary scheduling for the multidisciplinary team. Proficiency in the EMIS Patient Administration System is essential for this role. Responsibilities will also include handling referrals and enquiries via a Single Point of Access, as well as supporting general administrative functions across the wider Business Support section as needed. The successful candidate must be able to work independently when required, but will primarily operate as part of a collaborative team.
The post‑holder will need to manage their time effectively and continually prioritise their workload where there may be interruptions to planned activity and conflicting demands on time. Effective interaction with patients and other members of the public is also a key part of this role.
This role does not meet the eligibility criteria for a Certificate of Sponsorship (CoS).
Duration, Location, and Working Pattern
- Location based in Gorbals Health & Care Centre
- Full‑time position (37 hours per week)
- Permanent contract
- Shift pattern: Monday to Friday, 08:30 – 16:30
Key Responsibilities
- Deal with telephone and face‑to‑face enquiries received from service clients, members of the public and other staff members, responding to these or redirecting to another multidisciplinary team member as required.
- Receive visitors (including patients and members of the public) to the premises in a polite and helpful way in accordance with local procedures.
- Provide a reception/clerical function to one or more office bases as required, respecting confidentiality at all times.
- Where applicable, communicate with other partner agencies on a regular basis to obtain information as directed.
- Book rooms using electronic or paper formats and ensure that rooms are set up appropriately.
- Book interpreters.
- Reimburse patient travel expenses / general office sundries from petty cash.
- Using electronic patient systems arrange and amend appointments for patients both face‑to‑face and by telephone.
Experience / Qualifications
- Must show competence in the basic use of computer packages evidenced by experience or formal qualification e.g. ECDL.
- Must show knowledge of working in an office environment and of operation of office equipment and systems. This may be through formal training or work experience.
Specific Skills / Knowledge
- Must be able to demonstrate good keyboard skills.
- Must be able to demonstrate good typing skills, including audio typing.
- Requires good command of verbal and written English.
- Requires knowledge of organisation and department gained through prior experience within the organisation, induction or short period of orientation.
- There will be an ongoing requirement to have a personal development plan agreed with the manager which will include participation in training and development to develop and update skills as service develops and evolves.
- New employees will undertake a corporate induction/training programme covering all aspects of the role. This is expected to be completed within a 3‑month period.
Personal Attributes
- Team player
- Motivated and enthusiastic
- Attention to detail
- Time management skills
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e‑learning and classroom‑based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For An Informal Discussion, Please Contact
Teigan Magee, Senior Business Support, 0141 201 5194 or email Teigan.magee@nhs.scot
Application Process
Details on how to contact the Recruitment Service and the Recruitment Process: This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
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From 1 April 2026, the Agenda for Change full‑time working week will reduce from 37 hours to 36 hours. Part‑time working hours will be reduced on a pro‑rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
Commitment to Work‑Life Balance
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
Diversity and Inclusion
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
Armed Forces Covenant
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
Application Portal Issues
For application portal or log‑in issues, please contact the Recruitment Service in the first instance.
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