Customer Service Specialist

The Role:

As Customer Service Representative, you will be the first point of contact for customers across NHS and private pathology laboratories, supporting order processing, service coordination and general customer enquiries.

This is a fast-paced, collaborative role requiring strong organisation, attention to detail and confident communication skills.

Key Responsibilities:

• Managing inbound customer enquiries via phone and email
• Processing customer orders for instrumentation, consumables and spare parts
• Coordinating with field service engineers regarding service requests and installations
• Liaising with internal departments including logistics, finance and technical teams
• Managing CRM updates and maintaining accurate customer records
• Supporting service contract administration
• Ensuring high levels of customer satisfaction at all times

What We’re Looking For:

• Previous experience in customer service, order processing or service coordination
• Experience within medical devices
• Strong administrative and organisational skills
• Comfortable working with CRM / ERP systems
• High attention to detail
• Confident communicator, both written and verbal
• Team-oriented mindset with a proactive approach

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