Company Description
Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital‑First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We’re An Award‑winning Employer Reflecting How Our Employees Are At The Very Heart Of Version 1 And What We Do
- UK & Ireland’s premier AWS, Microsoft & Oracle partner
- 3700+ strong, €350/£300m revenue business
- 10+ years as a Great Place to Work in Ireland & UK
- Best Workplace for Women in the UK & Ireland by GPTW
- Best Workplace for Wellbeing in the UK by GPTW
We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!
Job Description
Role Summary
The Client Partner is a senior commercial leader responsible for the strategic and financial success of our UK Justice Sub‑Sector. They own the full customer relationship, contract portfolio, and revenue performance – ensuring delivery excellence, protecting existing run‑rate, and driving profitable growth.
Acting as the single point of accountability, the Client Partner ensures we maximise spend within existing contracts as well as leading pursuits for core opportunities (typically <£20M TCV) and orchestrating specialist pursuit teams for major opportunities. They work closely with Account Managers, the Delivery Organisation, Practice Leads, Pre‑Sales, and Partner teams to deliver value for customers and achieve Version 1’s growth objectives.
Key Responsibilities
Strategic & Commercial Leadership
- Own the commercial and contractual relationship for assigned accounts, ensuring profitable revenue delivery and sustained growth.
- Develop and execute multi‑year account strategies that align with customer goals and Version 1’s sector objectives.
- Lead pursuits for core opportunities (<£20M TCV) and direct specialist hunters for large, complex opportunities.
- Ensure account‑level profitability, customer satisfaction (CSAT/NPS), and adherence to commercial targets (Revenue, TCV, Margin).
- Drive strategic alignment with Version 1’s partner ecosystem (AWS, Microsoft, Oracle, etc.) to create differentiated customer value.
Customer Success & Delivery Excellence
- Work with one or more Senior Delivery Partners to ensure delivery excellence and customer advocacy, recognising that delivery performance sits within the Delivery Organisation.
- Enable, drive, and track delivery‑led selling to expand our footprint within existing contracts.
- Build and maintain executive‑level trust, positioning Version 1 as a long‑term strategic partner.
- Respond proactively to any decline in customer confidence or satisfaction, ensuring issues are addressed collaboratively and transparently.
Internal Collaboration & Leadership
- Maintain overall accountability for the account while ensuring joint ownership with delivery counterparts.
- Where account management support exists, direct and maximise the value of that role to enhance engagement, retention, and growth.
- Orchestrate the wider team – including Delivery Organisation, Practices, Pre‑Sales, Partners, and commercial specialists – to deliver unified account outcomes.
- Create shared accountability and ensure Version 1 consistently presents as one joined‑up organisation to the customer.
Qualifications
Qualifications & Experience
- Extensive experience in a senior client‑facing or account leadership role within a technology services or solutions environment.
- Proven ability to deliver commercial success through revenue retention, account growth, and strategic expansion.
- Demonstrable experience leading pursuits and managing end‑to‑end customer lifecycle across delivery, commercial, and technology functions.
- Experience in the UK Justice market with a strong understanding of procurement frameworks, contracting models, and digital transformation trends.
- Excellent stakeholder management and communication skills, with the ability to influence senior executives and internal teams.
- Strong commercial acumen and ability to balance customer success with profitability.
- Track record of working with technology partners such as Microsoft, AWS, and Oracle to drive joint value propositions.
Key Measures of Success
- Achievement of revenue, TCV, and profitability targets for assigned accounts.
- Growth of existing accounts through extensions, renewals, and expansion of services.
- Customer satisfaction (CSAT/NPS) consistently at or above target.
- Successful pursuit and closure of new opportunities, both direct and partner‑led.
- Demonstrated collaboration and alignment across Version 1 delivery, practice, and partner teams.
Additional Information
Why join Version 1?
- Share in our Success: Excellent base salary plus bonus & an opportunity to join our new V1 Equity success scheme
- Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Professional Growth: We offer peer mentorship programs and career development opportunities to help you reach your full potential.
- Work‑Life Balance: We understand the importance of work‑life balance and offer flexible working arrangements.
- Supportive Community: Join a team that values collaboration, respect, and mutual support.
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well‑being, professional growth, and financial stability.
We also offer a range of tech‑related benefits, including an innovative Tech Scheme to help keep our team members up‑to‑date with the latest technology.
We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
Our employee‑designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.
PLUS, many more exciting benefits… drop us a note to find out more.
Paul.Steed@version1.com
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