Operations Cleaning Manager
Hours: 40 hours (hybrid with occasional travel to sites)
Location: South and East Sussex
At Mitie, we bring out the best in places — unlocking their potential so that everyone who uses them can thrive. We’re looking for an Operations Cleaning Manager to oversee a portfolio of strategic accounts, lead Contract Managers, drive operational excellence, and ensure service delivery meets contractual SLAs and KPIs. The role involves financial oversight, continuous improvement, and maintaining a safe, compliant working environment.
Role Responsibilities
- Demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and manage safe systems of work.
- Represent Mitie effectively at internal and external meetings.
- Lead by example in all role activities.
- Apply excellent problem‑solving skills to deliver robust solutions.
- Command respect from teams and customers through confident, considered actions and behaviours.
- Provide strong leadership and management across all operations.
- Multitask effectively and support logistical solutions where required.
- Produce high‑quality reports, including competent use of Word and PowerPoint.
- Apply strong financial acumen, with basic to intermediate Excel competency.
Client & Contract Management
- Manage key accounts and ensure service delivery meets contractual standards.
- Build strong relationships with clients through regular meetings and reviews.
- Support Contract Managers in understanding contractual obligations and boundaries.
- Resolve escalated customer issues promptly with clear action plans.
Financial & Performance Management
- Develop account plans to reduce overspend and improve profitability.
- Conduct mid‑month financial reviews and track performance against budget and forecast.
- Deliver annual P&L targets and ensure accurate, timely payroll.
- Track all budget streams, manage spend and ensure cost recovery for additional works.
- Maintain accurate billing and cost‑control documentation.
Operational Excellence
- Identify root causes of operational issues and implement long‑term solutions.
- Ensure full compliance with monthly and quarterly Q‑Audits, managing improvement plans.
- Monitor plant, equipment, maintenance schedules and compliance requirements.
- Support creation of monthly client reporting packs.
- Drive innovation, continuous improvement and adoption of new technologies.
People Leadership
- Lead, motivate and develop Contract Managers and their teams.
- Oversee recruitment, induction, appraisals, development and succession planning.
- Manage escalated HR matters and ensure all staff complete mandatory training.
- Promote a positive, professional working culture and share best practice.
Compliance & Safety
- Ensure compliance with Mitie policies, procedures and Health & Safety standards.
- Promote the LiveSafe programme and maintain a safe working environment.
- Support social value initiatives, sustainability goals and Plan Zero commitments.
Required Qualifications / Person Specification
- Strong understanding of Health, Safety, Environment and Quality systems.
- Confident communicator able to represent Mitie at all levels.
- Proven leadership skills, with the ability to motivate and influence teams.
- Excellent problem‑solving ability and sound judgement.
- Strong financial awareness and competency in Excel, Word and PowerPoint.
- Able to multitask, manage time effectively and produce high‑quality reports.
Health & Safety Responsibilities
- Follow group and company policies and procedures at all times.
- Report any deficiencies in systems of work or equipment that may pose a risk or impact service delivery.
- Use all work equipment and PPE properly and in accordance with training received.
- Report any issues or training needs to your line manager or through the divisional incident reporting system.
Benefits
- Virtual GP and health‑wellbeing support.
- Access to salary finance and flexible lifestyle benefits via Choices.
- Extra holiday days, critical illness insurance, dental and technology products.
- High‑street discounts, cycle‑to‑work scheme, life cover up to four times salary, enhanced pension and Mitie Matching Share Plan.
- Mitie Stars recognition with cash prizes, including a £10,000 top prize.
- Wide range of training and development opportunities.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need adjustments during the recruitment process, please let us know by emailing Aleksandra Otlewska at aleks.otlewska@mitie.com.
About Mitie
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients ranging from household names in banking to critical government sites, hospitals and schools.
Join the Mitie Team
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- Click the “Apply” button above to submit your application.
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