Customer Support Advisor – Education Sector
£27,040 pa| Full time | Belfast | Onsite | Fortnightly pay
Some jobs are just jobs. This one actually matters.
You’ll be the calm voice at the other end of the phone when schools, exam markers and families need answers. You’ll deal with real people, real deadlines and real pressure – and you’ll make things easier for them.
If you’re the type who: Customer Support Advisor
Stays composed when things get busy
Speaks clearly and confidently
Likes structure and getting things right
Turns up on time, every time
Doesn’t shy away from responsibility
Keep reading.
What you’ll be doing: Customer Support Advisor
You’ll handle a mix of inbound and outbound calls, emails and chat. You’ll help users with:
Registration and scheduling
Assessment delivery and results
Documentation and exam procedures
General queries that need clarity and reassurance
You’ll log everything accurately, follow process properly and escalate when needed. Its structured, fast-paced and highly organised.
The hours (important – please read): Customer Support Advisor
45 hours per week
On-site in Belfast, 5 days per week
April–June: full flexibility required between 8am–8pm, Monday–Sunday (peak period)
Other months: typically 8am–5pm
If you need fixed hours or cant commit to peak flexibility, this wont be the right fit.
What you get: Customer Support Advisor
£13 per hour
28 days paid holiday
Fortnightly pay
Healthcare, dental and wellbeing support
Gym discount
Lifestyle savings platform
Refer-a-friend scheme
Full training provided (100% attendance required).
This role suits people who take pride in doing things properly, who like clarity and who don’t cut corners. Its ideal if you’ve worked in customer service, call centres, administration or education support.
If you’re reliable, switched on and ready to commit – apply now.
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