Service Advisor

VWAuditec Bishops Stortford are currently recruiting for a Motor trade/Automotive Service Advisor looking to work in a less pressured environment than that of a Main Dealer.

We are an established and highly respected independent business, specialising in Volkswagen, Audi, SEAT, Cupra and Skoda products.

Working in our front-of-house reception, duties include –

• Checking in customers at the start of the day and confirming work requirements
• Taking telephone bookings for future work and answering customer enquiries 
• Looking up and ordering of parts
• Liaising with Vehicle Technicians and advising and selling additional identified repair work
• Preparing job cards for future bookings
• Production of customer invoices
• Explaining the work carried out and handing over the customer's vehicles

A good knowledge of vehicle parts and locations is key to this role.

We offer – 

• Excellent rates of pay
• No weekend or Bank Holiday working
• Minimum 22 days holiday
• No pressure from productivity or sales targets
• Working with main dealer/factory equipment and access to all technical information
• Clean and comfortable working conditions
• Manufacturers' training courses available (Volkswagen Group Head Office, Milton Keynes)
• Secure on-site staff parking
• Working with a highly experienced and customer focused team
• Working for a privately owned business who prides themselves on customer service and providing the best working environment for our colleagues 

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