Role Purpose:
To be part of a team that provides quality customer information on all our highway works and seeks to continuallyimprove how this is delivered. Being part of a small team responsible for ensuring high quality information iscommunicated to all our customers both in advance of works, during and after using the most appropriate mediums.There will be the need to work closely with a range of service providers and stakeholders which will involveconsiderable coordination. The works programmes are very extensive (running to several hundred schemes /functions per Annum) and often change at short notice, directly impacting on our customers. The role plays animportant role in ensuring that highway works are effectively communicated to all stakeholders in a timely andprofessional manner across a range of mediums. The post holder will assist with work in a customer focusedtechnical area in order that statutory and policy compliance is maintained.
Work Context:
The Highways and Transport Service is responsible for ensuring the effective management, maintenance andimprovement of all highway and transport assets, including flood risk management. The service manages significantfinancial, health and safety, and reputations risks and undertakes three significant statutory duties – HighwayAuthority, Transport Authority and Lead Local Flood Authority.The service operates in an environment with significant political engagement, has daily contact with MPs, Cabinetmembers and backbench members and works very closely with Local Committees and with Select Committees.There is also high level engagement with Government Departments.Lack of or insufficient communication is consistently one of the biggest concerns from both Members and residentsand the impact can be considerable on the reputation of the Service. The complexities of our own worksprogrammes and those of other stakeholders (utility companies, developers etc) mean that managing andcommunicating the information in a quality format can be very challenging. This requires post-holders to liaise, workcollaboratively and maintain effective relationships with colleagues, members, customers, partner organisations,agencies and/or contractors.The post is based in Merrow.
Representative Accountabilities:
Analysis, Reporting & Documentation* Prepare reports/statistics/briefings to meet statutory/management information requirements.* Recommend improvements and support implementation to systems, processes and procedures, ensuring bestpractice is shared across the team.Customer Service & Support* Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processesto agreed standards, to maximise service quality and continuity. May authorise transactions where appropriate.* Respond to and resolve enquiries and problems, judging when to pass on complex queries or involve others, toprovide an effective service and clear advice to colleagues and customers.Planning & Organising* Provide comprehensive support to a group of senior staff, ensuring confidentiality, effectively organising internaland external activities/events to support the delivery of efficient services.* Plan and prioritise own work activities for the weeks ahead, to ensure operational efficiency. Respond effectively tochanging demands, adjusting priorities as needed.Finance/Resource Management* Maintain financial, and/or stock records, and review data to contribute to resource planning.Work with others* Maintain a network of contacts, drawing on support and advice from others to resolve problems.* Communicate and liaise with service users and/or external contacts, representing the team/service as required.* Support, coordinate and undertake research into a variety of projects in the defined area of activity to supportachievement of team’s objectives.People Management* May guide and/or supervise junior staff in their duties to facilitate their development and ensure service qualitystandards are maintained.Duties for allValues: To uphold the values and behaviours of the organisation.Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity.Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonablecare for the health and safety of themselves and others.
Role Summary:
Roles at this level provide a comprehensive business support service in a defined service or functional area, orprovide specialist support services. Many will possess technical rather than professional expertise in the maindisciplines, or have substantial experience of administrative procedures to enable them to guide and advise others.There will be minimal day-to-day supervision, but clear guidance is available. The roles will plan for the weeks aheadand prioritise to accommodate non standard work. They often require understanding of complex procedures andsupport systems, and the ability to allocate workload and react to changing priorities. Although most work will followestablished patterns, initiative is needed to handle processes and resolve problems and queries based on experienceand judgement, mainly without reference to others. These roles may work alone instead of as part of a team, or thesystem or process used may require specialist knowledge or experience. Some roles involve supervision of staff,others involve undertaking specialist functions or the provision of a broad comprehensive business admin services
Connect2Surrey is a trading style of Surrey & Kent Commercial Services LLP – A joint venture between Surrey County Council & Commercial Services Kent Ltd. Connect2Surrey is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
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