Salesforce Business Analyst

Job Responsibilities

• Business integration requirements
  • How the integrations as supplied by 3rd party can be applied in the client context of individual entities
  • What to take into account for the individual entities and departments within the entities in terms of local behaviour and setting
• Create a plan for convergence toward a more global approach to be applied after Client harmonization
  • Client and document use cases (post implementation) how should the combined solution work for the agent to get the most out of the integration in terms of efficiency
  • lign use cases with the stakeholders: Local Users, Omni Business Lead, Sales and Service Directors, Client Architect, Local Developer
• Testing and Validation, preparation and execution
  • Develop and document test cases for individual entities to ensure proper execution of the integration
  • Execute test cases and document problems found, produce feedback towards developers

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