Overview
An exciting opportunity has arisen for an Events Operations Manager to join a leading sporting and leisure venue in Middlesbrough on a 1-year fixed-term contract.
This role is responsible for overseeing the delivery of a wide range of corporate and private events, including lunches, dinners, weddings, Christmas parties, conferences, presentations, exhibitions, training sessions, sales promotions and product launches. The successful candidate will play a key role in ensuring all events are delivered to the highest standards while creating an exceptional customer experience. This is a fantastic opportunity to plan and deliver a diverse programme of events throughout the year, working alongside an experienced and dedicated team in a fast-paced and dynamic environment.
Responsibilities
- Manage the conference and events operation budget, ensuring staffing resources are used efficiently and equipment is properly maintained.
- Lead the recruitment, training, development and performance management of all conference and events staff, maintaining appropriate records and ensuring compliance with legal requirements.
- Ensure consistent delivery of high-quality service standards across all conference and events operations.
- Ensure all activities comply with company policies and procedures.
- Deliver a seamless customer journey, maximising customer satisfaction and ensuring event delivery meets client expectations.
- Handle customer enquiries and complaints professionally and efficiently.
- Ensure all operations comply with health and safety regulations and food hygiene standards.
- Maintain high presentation and cleanliness standards across all event areas, ensuring event setup and breakdown are effectively planned around operational needs.
- Oversee stock control for crockery, cutlery, glassware and hospitality consumables, reporting and addressing any discrepancies.
Ideal Candidate
- Previous experience managing conference and events operations is desirable.
- Proven knowledge of budget management and cost control, supporting targets set by the Head of Catering Operations.
- Demonstrated experience delivering high service standards within the hospitality industry.
- Strong leadership and interpersonal skills, with the ability to motivate and develop a team.
- A passion for delivering exceptional customer service.
- Excellent planning, organisation and problem-solving abilities.
- High attention to detail and pride in personal presentation, work quality and timekeeping.
- Experience managing operational change and adapting to evolving business needs.
- Flexible and able to respond to short-notice operational changes.
- Willingness to work evenings, weekends and bank holidays as required.
The Legal Stuff
Adkins & Cheurfi Recruitment is acting as an Employment Agency in relation to this vacancy. All candidates registering with Adkins & Cheurfi Recruitment must provide proof of identity, eligibility to work in the UK, and any relevant qualifications and references.
Unfortunately, no sponsorship is available with this role.
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