Customer Success Agent
My Client, an expanding healthcare technology and services organisation, is looking for a Customer Success Agent to join their growing team. This is an exciting opportunity for someone who enjoys working in a fast-paced customer-focused environment and wants to build a career within a forward-thinking technology business that supports healthcare providers across multiple international markets.
The successful candidate will join a small, collaborative team and will report directly to the Customer Success Team Leader. This role will play a key part in supporting customers, managing account renewals, and ensuring a high level of service delivery.
Key Responsibilities:
- Managing and supporting the renewal process for customers using authentication tokens across the client platform.
- Proactively contacting customers via phone and email to manage upcoming renewals and maintain engagement.
- Assisting with the reconfiguration of user profiles and authentication accounts.
- Creating and updating customer documentation and forms within internal libraries.
- Supporting customers with access issues and authentication devices.
- Maintaining high standards of communication when dealing with client queries, issues, and complaints.
- Ensuring customer issues are resolved or escalated promptly.
- Liaising with third-party support providers when necessary.
- Working closely with internal accounts and sales teams to manage user access, including granting, disabling, and removing user profiles when required.
The ideal candidate will have:
- Excellent written and verbal communication skills.
- Strong organisational skills and attention to detail.
- A proactive and highly motivated approach to work.
- A strong focus on customer service and customer retention.
- The ability to work independently and manage tasks effectively.
- Experience working with Microsoft Office and Windows operating systems.
- Experience with Active Directory, Windows Server, or authentication systems would be advantageous.
- The ability to work well in a fast-paced environment.
Experience within the private healthcare or medical sector would be beneficial but is not essential.
What’s on Offer
My Client offers a supportive and collaborative working environment along with opportunities for professional development and career progression. Benefits include:
- Company matched pension scheme
- Paid maternity leave (up to 18 weeks)
- Flexible working and work-from-home opportunities
- 1 dedicated wellbeing day annually
- Access to an Employee Assistance Programme
- Regular wellbeing initiatives and webinars
- Opportunities to work abroad for up to 20 working days per year
This is a fantastic opportunity to join a growing organisation where your work will directly support innovative healthcare technology and contribute to improving patient care.
Interested? Please Click Apply Now!
Customer Success Agent
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