Operations Director - Professional Services

Operations Director - Professional Services

21 Mar

Reporting to the global COO in London, this position will be responsible for all operational change programmes activity in Cayman.

We're looking for someone with 10yrs+ experience, a management consulting / process engineering or six-sigma background and a track record of delivering large, complex programmes of work in a mid-to-large services business environment. Someone who has operated as an Operations Director / Programme Manager or Senior Project Manager in this type of environment would be ideal.

Key responsibilities;

Core Business Team

• Day-to-day management of core business teams, providing coaching, mentoring and development

• Achieving project KPIs including average opening time, data precision billing fulfilment and account receivable aging

• Re-engineering of onboarding and billing processes

• Improvement of operational metrics including speed and cost of onboarding and billing.

• Participating in the scoping and rollout of new systems as required for e.g. compliance and collections

• Assessment of the pilot for centralization

PMO

• Manage and guide the PMO in the management of Cayman-based projects

• Line management of the head of PMO, providing coaching, mentoring and development

• Sitting on the steering committee of select projects

• Attending key governance meeting including IT steerco and PMO steerco

Operational review of subsidiaries

• Review and alignment of Cayman-based entities

• Assessment of systems and processes

• Alignment with overall operational program

Support for COO

Provide Cayman based support for the COO

• Driving weekly operations meeting – setting agenda, tracking action points

• Acting as stand-in for COO in meetings when required

• Managing exceptional operations projects and tasks

This is a newly created position within the business and requires an individual who is tenacious, analytical, persuasive and encouraging. This person must also have the ability to elicit cooperation from a wide variety of sources, including upper management, clients and other departments.

Attractive six-figure, tax free salary + bonus + pension + healthcare + relocation assistance is on offer.

PLEASE NOTE: This position will require relocation to the Cayman Islands

Interested parties meeting the above criteria, please contact David Joiner for further information - david.joiner@highburyconsulting.com

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