Director - Solutions Engineering

Job Purpose

This position is responsible for supporting the global Sales organization throughout all pre-sales activities for the company’s cloud-based product suite. The Solutions Engineer builds and maintains strong relationships with prospects, Sales team members, and internal departments to drive customer acquisition and ensure an efficient and effective sales process.

Essential Functions

• Support Sales in all pre-sale activities, including discovery, solution scoping, and technical qualification.
• Deliver compelling product demonstrations for the entire product suite.
• Assist in the creation and delivery of RFP responses.
• Provide technical expertise to Sales throughout the pre-contract process.
• Ensured emo environments remain current with the latest features and functionality.
• Work with Product Management to stay informed about new capabilities and competitive landscape.
• Collaborate with Marketing to create product demo content.
• Support Salesforce workflow optimization and automation.
• Perform additional duties that enhance the organization’s ability to win new business.

Key Metrics

• Quality and continuous improvement of product demos.
• Contribution to sales effectiveness and delivery of technical insights.
• Positive collaboration feedback from Sales and Product teams.

Job Requirements

• Bachelor’s degree or equivalent relevant experience.
• Experience in customer-facing roles within SaaS, hospitality, travel, or related industries.
• Experience in pre-sales, consulting, implementation, or business analysis.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong understanding of product and service offerings or ability to acquire it quickly.

Competencies

• Excellent communication and presentation skills.
• Strong planning and organizational abilities.
• Analytical and problem-solving skills.
• Technical aptitude and proficiency with office and presentation tools.
• Teamwork and cross-functional collaboration.
• Innovative thinking and continuous improvement mindset.

Work Environment

This job operates in a home office environment and is an outside sales role. Working in a home office environment requires a high degree of discipline.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

EEO Statement

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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