Senior Business Process Manager (ERP) | Retail
Hertfordshire (2-3 days per week in the office)
Ever wanted to redesign how a global retail brand actually operates, not just manage what already exists? This is your opportunity to sit at the heart of a multi-year ERP transformation and shape how stores function across international markets. This is a retail transformation role with real influence. If you understand store reality and how systems should support it, this will feel exciting!
The Company
Our client is a globally recognised premium fashion retailer with a powerful international footprint across stores, concessions and omnichannel. They are embarking on a major Next Generation Transformation programme, implementing SAP across global markets to modernise and standardise retail operations. This role sits within the DTC workstream, representing retail stores at the centre of that change.
The Day-to-Day
You’ll act as the functional product owner for retail within SAP.
That means:
- Designing and standardising global store processes
- Translating retail operations into system logic
- Partnering with Finance, Logistics, Wholesale and IT
- Leading cross-regional collaboration (NA, EMEA, APAC)
- Driving UAT, readiness and adoption across markets
- You’ll balance strategic process thinking with hands-on problem solving.
The Ideal Candidate
You’re structured, analytical, commercially aware… and you care about how stores really work.
Specifically, you’ll have:
- 7+ years in strategic retail operations
- Experience in international DTC fashion or premium retail
- Been part of an ERP implementation (SAP preferred)
- Deep understanding of omnichannel store processes
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