Job Title: Regional Support Manager
Job Location: West Midlands, UK
Job Location Type: Hybrid
Job Contract Type: Contract
Job Seniority Level: Mid-Senior level
Salary: Competitive (dependent on experience)
Location: Regional - significant travel required:
- Shropshire
- Worcestershire
- West Midlands (Birmingham)
- Warwickshire
Reporting to: Operations Director / Group Operations Director
About The Role
We are looking for an experienced, committed care professional to join our team as a Regional Support Manager in the East Midlands and Bury St Edmonds area. This role is ideal for someone who has successfully led good-rated care home and is now ready to apply their expertise, leadership and passion across multiple homes.
You will work alongside Home Managers (not as a line manager), providing hands‑on, practical support to ensure our homes operate smoothly, compliantly and efficiently - while remaining happy places for residents, relatives and staff.
This is a highly autonomous role with real influence over how we run our business and strong opportunities for future progression.
Key Responsibilities
- Provide tailored, on-site support to Home Managers to help homes achieve and maintain Good CQC ratings
- Support the development, implementation and monitoring of robust action plans following compliance inspections, audits and external reviews
- Monitor progress against actions on a monthly basis, ensuring timely completion and sustained improvement
- Support and participate in safeguarding and whistleblowing investigations, attending meetings as required
- Work with homes to maintain high occupancy levels, drive private occupancy where appropriate and support positive resident and relative experiences
- Support effective payroll management, cost control and workforce planning to minimise or eliminate agency usage
- Review compliance reports, QA evidence and performance data, translating findings into clear, practical actions
- Support completion of monthly Quality Assurance Framework (QAF) requirements and ensure evidence meets CQC expectations
- Conduct focused audits (e.g. care planning, medication, infection control, pressure care and clinical monitoring) and produce clear summary reports
- Provide hands‑on operational and clinical support during periods of challenge, change or instability
- Offer peripatetic management cover during prolonged Home Manager absence and provide intensive support to underperforming services
- Act as an emergency point of contact when Home Managers are on leave
- Support the induction and development of new Home Managers
- Attend CQC inspections, resident, relative and staff meetings as required
- Participate in weekly Home Management support calls and regional operational forums
About You
- Excellent at building rapport and maintaining strong, trusting relationships
- Calm, pragmatic, supportive and non‑controlling in your approach
- Highly organised, proactive and outcomes‑focused, with a hands‑on mindset
- Confident interpreting compliance and performance reports and turning insight into action
- Comfortable working independently while being a strong team player
- Willing to travel extensively across the region and respond to emergency situations
- Open to feedback, learning and professional development
- Confident using IT systems and adopting new technologies
Essential Experience
- Strong understanding of CQC expectations and what good‑rated care homes look like in practice
- Senior care home management experience (e.g. Home Manager, Deputy Manager or Clinical Lead)
- Experience working within large care home environments
- Proven stability and longevity in previous roles
- Experience managing safeguarding investigations and attending multi‑disciplinary meetings
- Experience conducting HR investigations and hearings
Working Pattern & Package
- Typically 34 days per week on-site in homes, with 12 days working from home and occasional office days
- Competitive salary dependent on experience
- Fully expensed company vehicle
- High level of autonomy and influence
- Strong opportunities for career development and progression
About Us
Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Whilst we are a growing business, we never lose sight of our primary and enduring purpose which is to provide good quality care for vulnerable adults. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents wellbeing at their hearts.
Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.
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