Operations Project & Data Analyst

Operations / Project / Data Analyst

Technical Skills

Essential-

• Cards and Payments consulting experience
• Strong client presentation and communication skills
• Credit card authorisation knowledge
• Effective project coordination and stakeholder management
• Proficiency in Microsoft Word and Excel
• Ability to coordinate meetings and summarise solution designs clearly

Desirable-

• Experience with Snowflake, Tableau, Salesforce, and advanced Excel
• Data analysis experience
• Ability to develop PowerPoint training materials

Job Description

• Provide operational support to acquirers, issuers, network-to-network partners and processors, researching and resolving complex operational issues.
• Support business development teams in expanding acceptance, issuance and optimisation of authorisation approval rates.
• Assist participants through the semi-annual release process, managing and coordinating certification activities.
• Ensure participants remain compliant with network operating rules and regulations, coordinating EMEA compliance activities including waivers, audits and BCP data reviews.
• Engage with participants and internal stakeholders to support network initiatives, including settlement issue resolution and ProtectBuy / SCA project coordination.
• Analyse end-to-end transaction processing (authorisations, clearing, disputes etc.) Troubleshoot issues and acceptance complaints, and support issuer and acquirer launches.
• Lead the Salesforce initiative to improve efficiency and automate EMEA reporting.
• Manage EMEA data analysis and presentations for forums, business reviews and ad-hoc reporting.
• Coordinate closely with Senior Managers and Directors to support strategic initiatives and operational priorities.

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