Account Handler Account Handler

Hybrid working with 2 days from home once fully trained Salary increase following successful probation Full training provided with ongoing professional development Modern office space in central Cheltenham Health cash plan or private medical insurance (role dependent) 25 days holiday with the option to buy additional days Pension scheme Life cover Must haves Minimum of 2 years customer service and administrative experience, including upselling Previous telephone-based experience 5 GCSEs A C, including Maths and English Strong communication skills, both written and verbal Ability to manage workload accurately and efficiently Nice to haves A Level qualifications Cert CII qualification So, what will you be doing? Managing and prioritising work accurately and efficiently Building and maintaining strong relationships with insurers and internal colleagues Achieving and exceeding individual and team income targets Handling renewal queries by phone and in writing in a professional manner Listening to client needs and identifying suitable solutions Negotiating effectively with internal and external stakeholders Producing accurate and professional documentation at all times Interested? As a result, we are committed to reviewing every application with a sense of diversity and inclusion….