As a Field Service Specialist (m/f/d) with oneservice, you’ll help our customers solve problems and enable scientists to make ground-breaking discoveries that improve quality of life. Your work will provide valuable insights and ensure laboratories operate smoothly and efficiently.
Your opportunity:
Do you have experience as a Field Service Engineer working with instruments, or as an end user, and are you looking for a career outside the lab? Then this is your chance to join a growing and dynamic company!
We’re looking for you:
We are seeking someone eager to continuously learn and driven to understand and resolve customer issues. You’ll provide excellent customer service to support and contribute to the success of our clients. You should be located around Bristol to London.
- Provide technical and application support to customers and colleagues in the life science field, diagnostics, pharmaceutical, energy, R&D, environmental, and biomedical sectors.
- Field Service work in Ireland and possibly in Europe, assisting customers with various product solutions.
- Work with small and large chromatography systems in pharmaceutical environments
- Install and optimize hardware/software/network products, perform maintenance and repairs, and deliver end-to-end solutions.
- Train users on configuration, and optimal use of the advanced features of our systems and software.
- Participate regularly in high-quality training to stay up-to-date with our products.
- Utilize the oneservice Mobile solution for effective information sharing and to increase efficiency.
- Build and maintain positive customer relationships, representing oneservice positively in all customer interactions.
Our offer:
- A home-based role with approximately 80% travel, typically four days per week away from home, occasionally with overnight stays (company car provided, also for private use).
- Comprehensive training and development opportunities to become the best in your field.
- Attractive compensation and benefits package, including bonuses, life insurance, pension, healthcare, employee assistance programs, vacation, and company events.
What you bring:
- A degree in a science or engineering discipline (e.g., Chemistry, Analytical Chemistry, Biochemistry, Biotechnology).
- Experience in service and support in a similar position in Life Science or Diagnostics or Medical Device Industry.
- Strong knowledge of analytical techniques and method development is a benefit.
- Problem-solving skills and experience with instrument data analysis software.
- Motivation to learn, enjoy working remotely, and visiting customers on-site.
- Excellent written and verbal communication skills in English.
- Strong attention to detail and process-oriented, ensuring quality standards and aligning customer expectations with business needs.
Why oneservice?
We are committed to a healthy work environment that inspires teamwork and innovation within a global scientific community. Here, everyone can reach their full potential in a company that offers a flexible work environment and prioritizes your well-being.
Learn more about our thoughtful culture and commitment to service excellence at www.one-service.com and www.service-excellence-academy.com.
Equal opportunity:
oneservice is an equal opportunity employer. Qualified applicants will be considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, disability, or other protected categories under all applicable laws.
We look forward to your application and welcoming you to our team!
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