Field Service Engineer – Oxford

Description

We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.

Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.

Department

Service – Field Service

Location

UK/Field based

Introducing the Role

This is a hands‑on role combining electro‑mechanical repair, Windows‑based diagnostics, and basic networking to keep customer sites operating reliably.

You’ll be trusted to work independently from day one – managing your workload, communicating professionally on site, and delivering a high‑quality service aligned to agreed service levels (SLAs).

Working Pattern

• This is a field role, so start/finish times vary with travel, customer opening hours and priority needs.
• Core hours apply, but flexibility is required because of the nature of the job.

Weekend Rota & Earning Opportunity

• Participation in a weekend/bank holiday support rota with additional pay.
• Potential of additional earnings through weekend and bank holiday rota participation.
• Opportunities to earn more by taking on additional weekend cover when available.
• Plus potential bonus and salary progression, subject to performance and business results.

Long‑Term Career Progression

• Technical progression – advanced diagnostics, product expertise, specialist support.
• Leadership/management progression – coaching, planning, field leadership.

Key Responsibilities

• Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time‑critical issue.
• Diagnose faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
• Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
• Repair and maintain electro‑mechanical systems (modules, sensors, motors, transport mechanisms, power components).
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation (work completed, parts used, findings, next steps) to support first‑time fix and audit quality.
• Escalate effectively when needed – providing clear evidence, logs and fault context to technical support.

Service Levels & Priority Work (SLAs)

• Work to agreed service levels (SLAs) that help keep customer operations running smoothly.
• Most work is planned and scheduled; when a customer has a time‑critical issue, prioritise it with support from scheduling and technical teams – aiming for a first‑time fix and minimal disruption.

Essential Requirements

• Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash‑handling or similar technology).
• Strong fault‑finding ability across electro‑mechanical systems.
• Confident using a Windows laptop for diagnostics, reporting and communication.
• Networking competence: LAN/Ethernet, IP addressing, connectivity checks and accessing device interfaces.
• Excellent customer service and communication skills (written and verbal).
• Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller.
• Full UK driving licence.
• Networking self‑check (expected): Set a static IP, log into a router/switch, confidently troubleshoot “no connection” issues, and have a basic understanding of networking fundamentals.

Desirable

• Experience adhering to SLAs and managing high‑priority callouts.
• Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
• Experience with hardware/software upgrades, device configuration or remote support tools.
• Coaching/mentoring ability (supporting less experienced engineers).

Job Benefits

• 25 days holiday a year plus bank holidays with the opportunity to buy up to five additional days.
• Company vehicle available for private use.
• Tools and parts support.
• Competitive company pension scheme.
• Ongoing training and development.
• Private medical insurance for all employees (enhanced membership can be purchased for other family members).
• Dental insurance for all employees.
• Life assurance.
• Income protection scheme.
• Employee assistance programme.
• Employee wellbeing events and Mental Health First Aiders.
• Employee My Benefits portal offering extensive retail discount.

About the Employer

With Glory, you will be working for an Investors in People Gold accredited company.

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