Service Advisor

Full-Time | Office-Based | Permanent | Competitive Salary + Overtime

Due to exciting business growth, we’re looking for a Service Advisor (or Senior Service Advisor, depending on experience) to join our service office team at Lloyd Ltd Carlisle.

Are you a proactive and organised individual with a passion for customer service? Whether you’re an experienced Service Advisor or someone with strong administration and customer service skills looking to grow in a technical environment — we’d love to hear from you.

What you’ll be doing:

• Being the first point of contact for customers, in person and over the phone — always being professional, helpful, and efficient.
• Managing service, repair and any other vehicle bookings.
• Acting as a communication bridge between the Service Manager, Technicians and customers — making sure technical work is clearly understood and completed on time.
• Promoting additional service work and repairs where appropriate.
• Handling all relevant service paperwork accurately and promptly.
• Working closely with the team to keep things running smoothly — especially during peak times.

We’re looking for someone who:

• Has experience in a similar role or strong administration/customer service experience.
• Is a confident communicator with great organisational skills.
• Can handle pressure and manage deadlines.
• Is IT literate and comfortable using internal systems.
• Operates as a team player.

What we offer:

• Competitive basic salary, plus overtime opportunities.
• 29 days annual leave, increasing up to 32 with service.
• Company pension scheme (with life assurance cover).
• Staff discount across our products and services.
• Wellness and support services, including 24/7 GP access.
• Ongoing training and development opportunities.

Location: Based at Lloyd Ltd Carlisle (Kingstown Broadway, Kingstown Industrial Estate, Carlisle, Cumbria, CA3 0EF).

Hours: 40 hours per week (Monday to Friday), plus Saturday mornings on a rota basis.

About Lloyd Ltd

Founded in 1964 as one tractor dealership in Carlisle, Lloyd Ltd is now one of Britain’s leading distributors of a wide range of agricultural, construction and groundcare machinery and equipment. With branches across the North of England and South of Scotland, we’re proud to represent world-leading brands such as New Holland, Bobcat, Manitou, Develon, LiuGong, Honda, Kubota, and many more.

From tractors to telehandlers, ride‑on mowers to excavators, Lloyd Ltd has considerable experience and expertise in helping its customers identify the right equipment for the task at hand and ensuring it continues to perform to its best.

Ready to apply?

If you’re ready to take the next step in your career, apply now by submitting your CV below.

How to Apply

To apply, please complete the following form and our HR Department will contact you shortly.

If you have any issues uploading your CV, please email it to recruitment@lloyd.ltd.uk instead.

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We will only contact you about the vehicle, product or service you have requested details on. At Lloyd Ltd, we also have exciting offers and news about our products and services that we hope you’d like to hear about. We will treat your data with respect and you can find details of our privacy policy here .

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