This role combines Programme and Operations Management with robust Data Management responsibilities. You will be accountable for ensuring effective disposition and timely turnaround of non-conformance submissions, supporting both client and internal engineering teams. Along with quality checking of operational data regarding manufacturing concessions, entry of this data into a management tool for analysis, processing & reporting, liaising with On-Site/Off-Site engineers around the country, monitoring customer SAP Concessions system
Responsibilities
- Registering and Quality Check of data received
- Identifying and extracting engineering data of interest including repeats of previous data entries / engineering issues
- Validate and clarify the data, resolving queries with the originator(s) and/or specialist engineers
- Format and load the data for entry into management tool
- Allocate work to onsite and remote engineering teams
- Monitor and progress data through an agreed work flow process
- Collate data at the end of the process
- Issue the resultant product
- Intelligently archive the data once issued
- Accountable for disposition and turnaround time of non-conformance submissions (Concessions, Deviation Permits, DARs, TADs, FPAs and other QNs).
- Ensure all submissions are progressed efficiently through completion, maintaining momentum and visibility.
- Lead and facilitate daily stand‑ups, escalation reviews, and concession flow sessions with Capability Leads; escalate issues to Coordinator Team Leader and Client Tech Leads when required.
- Produce and maintain weekly metrics, quantity and age data, and report status updates.
- Support the monitoring of TADs that require safety review within 48 hours and liaise with the NCA teams to ensure timely completion of safety assessments
- Oversee and maintaine documents on a tracker board, Businessmap, supporting client and Capgemini workflow.
- Operate confidently in a high meeting load environment, including capturing actions, taking notes, and following up with relevant stakeholders.
- Manage your own time effectively to balance meetings, follow up activities, reporting responsibilities, and task progression.
- Adapt quickly to changing priorities and operational demands in a fast paced, constantly evolving environment.
- Measure (Quantity and Age) and weekly reporting required. Provide weekly update on the status of Concessions/DPs/DARs/TADs and FPAs to IPTLs.
- Coordinate priorities allocation for client and Capgemini Engineering non-conformance team
- Kanban Board administration to support the Capgemini Engineering Tech Admin team and client Engineering team.
- Monitor and progress data through an agreed workflow process
Key Skills
- Demonstrated leadership experience, with the ability to take accountability, drive progress, and direct resources to meet objectives.
- Strong time‑management skills, with the ability to balance multiple meetings, actions, and priorities effectively.
- Highly methodical, logical, and detail‑oriented, with the ability to work under pressure and meet deadlines.
- Understanding of engineering and manufacturing drawings, processes, and terminology
- Strong teamwork skills, with the ability to work independently and take initiative when required.
- Previous programme / operations, or coordination experience with a proven track record of delivering improvements.
- Comfortable adapting to rapid changes in requirements, workflows, and operational priorities.
- Proficiency in Microsoft Office Packages, Macros and Power BI, with the ability to manage data, generate reports, and produce clear metrics and dashboards
- Meticulous attention to detail and ability to spot errors in both numerical data and text
- Experience in using SAP would be of benefit
- Excellent organizational, communication and people skills
- Eager and quick to learn new skills
- Basic UK Export Control, ITAR, IP and Security clearance knowledge desirable
- You will be required to obtain BPSS / SC clearance
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