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Reporting into the Aftermarket Manager, the Business Analyst will join our RI Division on a full‑time basis at our Guildford Branch. This role involves delivering analytics, insights, and process improvements that support sales growth initiatives, lead generation, customer loyalty integration, and strategic defend & grow projects.
Roster: Monday – Friday, 8.5 hours/day (including meal break)
What You’ll Do
- Analyse aftermarket, sales, and customer datasets to uncover growth opportunities and provide actionable insights.
- Develop dashboards and performance reports, offering data‑driven recommendations to support strategic decision‑making.
- Support product, sales, and aftermarket teams with business case development, campaign analysis, and loyalty program reporting.
- Improve visibility of mining product performance by building reporting tools, tracking fleet metrics, and maintaining issue‑resolution data.
- Assist with NPI, continuous improvement, and product management activities including pricing updates, tender information, and competitor analysis.
Skills & Experience
- Tertiary qualification in Business Analysis, Data Science, Commerce or Economics, or equivalent relevant experience.
- 5+ years’ experience in a similar large‑scale enterprise, with exposure to delegating, coaching, supporting and directing others.
- Strong analytical capability with experience in business process mapping (VSM, workflow creation) and project economics, including cost/benefit and pattern analysis.
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively across multiple teams.
- Proven ability to interpret complex datasets, build trust in data accuracy, and translate insights into clear, actionable recommendations.
- Demonstrated capability in cross‑functional collaboration, influencing decision‑making, and supporting leaders with situational insight and analysis.
Our Benefits inclusive of but not limited to
- Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award‑winning WesTrac Institute.
- Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world’s largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people’s diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
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