Company: VC Evidensia UK
Location: Keynsham
Posted: March 13th, 2026
At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.
As the GBS Procure to Pay Regional Service Delivery Lead you will be responsible for ensuring service delivery through our outsourced business partner, Genpact. This role will be required to build & maintain relationships with the Genpact Accounts Payable and Payments teams, monitoring and challenging performance across the Procure to Pay function.
Leading daily calls and acting as SPOC in the GBS team, the role will be the point of escalation for queries and will work with the Genpact team to review processes, streamlining and ensuring consistent, smart and efficient ways of working.
The role will be partnered with the Genpact teams, ensuring BAU activities are maintained, and Genpact meet expectations from a performance (KPI’s), efficiency, accuracy and reconciliations perspective. In addition, the role will work with the Procure to Pay Global Process Owner to maintain alignment with our business goals.
You will also partner with our other Genpact colleagues (in both OTC and RTR functions) and the in-country teams, ensuring that delivery of our PTP operations meet expected outcomes. You will implement best practices and support global standardisation of PTP policies and procedures while focussing on stakeholder engagement.
This role has a strong focus on communication across the function and across IVC to ensure collaboration and delivery. This role will set goals and targets for the Genpact team, conduct reviews and ensure our colleagues have the right tools and processes to deliver excellence in the Procure to Pay function.
IVC Evidensia are going through an exciting period of significant change, and you will need to embrace and drive that change. This role requires a combination of strong relationship management skills, leadership skills, knowledge of PTP practices, procedures and technology, the ability to navigate complex AP processes and procedures, as well as the ability to collaborate with cross-functional teams and stakeholders in a rapidly evolving organisation.
Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom
Speak to Neil Merritt from our recruitment team who would be happy to help you with any questions you have before applying for this role.
#J-18808-Ljbffr