Director of Client Relationships – (Sports Betting & iGaming)
London | Salary – DOE
Director of Client Relationships sought by an hugely recognised & industry leading Sports Betting & iGaming industry supplier, with offices in London, to lead the management of key client (Operator & Affiliate) accounts.
This role sits at the heart of the business, managing key client relationhips whilst ensuring information is shared with internal stakeholders in order to inform key business decisions to achieve ambitious growth plans.
The successful candidate must have extensive experience across the Sports Betting & iGaming industry, a commercial mindset, with an excellent understanding of how Tier 1 & Tier 2 Operators operate. Beneficial to also have in-depth experience working with Marketing teams to ensure clear & concise marketing comms & campaigns to support client & account retention.
Day-to-Day:
- Own & manage relationships with key Operator & Affiliate accounts across Europe
- Delivery excellent retention rates across key clients year-on-year
- Ensure proactive account management planning, to ensure the team focusses on yearly cycles, rather than last-minute delivery
- Ensure relationships & accounts are resilient & multi-threaded
- Gather marketing insights and share with key stakeholders internally to inform key business decisions
- Work with Marketing, Communications & Content teams to ensure clear messaging to support account growth & retention
- Oversee wider Account Management team, setting clear priorities & KPI’s
Key Skills & Experience:
- Extensive experience across the Sports Betting & iGaming space, with experience across Account Management or Partnerships (or similar)
- An track record working with, or in, and Operator environments, and an excellent understanding of what makes them tick
- Strong understanding of the industry regulatory landscape
- Confidence managing & operating in a data-led KPI environment
If this role looks of interest, please apply with your most up-to-date CV, and we will be in touch to discuss the role in more depth.
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