Resident Liaison Officer

Overview

Resident Liaison Officer – Social Housing (Retrofit Decarbonisation) Barnsley

Prosper Recruitment are working in partnership with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a large project in Barnsley. This is a permanent opportunity where you will play a key role in resident engagement and customer satisfaction.

Responsibilities

• Act as the primary liaison between residents, the Scheme Manager, and the client
• Build strong relationships with residents and address concerns professionally
• Monitor, manage, and resolve resident complaints effectively
• Work closely with the Site Project Manager to maintain clear communication on site
• Coordinate and deliver social value and community engagement events
• Collate and analyse customer satisfaction surveys
• Support conflict resolution and ensure minimal disruption to residents

About You

• Minimum 1 years’ experience as a Resident Liaison Officer (or similar role)
• Strong customer service and communication skills
• Confident dealing with residents in live environments
• Organised, proactive, and able to manage sensitive situations professionally
• Experience within property services or construction is essential

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