Service Charge Project Manager
£Full-Time
Fixed Term Contract – 18 Months
Come make a real difference as our Service Charge Project Manager!
As our Service Charge Project Manager, you’ll help make this a reality for thousands of people living in our communities.
You’ll manage the implementation phases of our redesigned service charge process, working within company standards and transformation governance requirements. You’ll work with the team to make sure that the service is designed with tenants at its heart, that their voices are heard and acted on throughout the process.
As Project Manager, you’ll work with the organisation to fully understand the business requirements, objectives and drivers to understand where systems, applications and technology can help deliver and improve services.
Using your knowledge and expertise, you’ll provide expert advice on service charge matters, making sure that our tenants receive a high-quality service that reflects their needs and provides value for money.
You will manage and lead on the delivery of all aspects of the service charge redesign project – using your excellent project management skills to create and maintain project schedules, develop project plans and see the project through to completion. With your confidence in leading change, you’ll work with internal teams to develop and provide appropriate training to allow our team to make the most of the new processes, systems and solutions.
Working closely with the wider team, you will make sure that the project is delivered on time and on budget, holding regular meetings with and managing the project delivery team and providing updates to key stakeholders.
Advanced skills in Microsoft applications including Excel, Outlook, Project, Visio and Word.
• Proven expertise in service charge management within housing or a similar sector.
• Comprehensive knowledge of service charge legislation including the Landlord and Tenant Act 1985 and best practices within service charges.
• Experience in managing the delivery of complex business process implementation projects in a customer service environment.
• Excellent stakeholder management skills.
• Project management qualifications (PRINCE2, PMP, MSP, Agile) – desirable.
• We’ll help you develop and grow, in a place where you’ll find like-minded people and you can truly be yourself.
It’s a feeling of community, securing and belonging. So, whether you’re a tenant living in one of our homes or a member of the team – when you join the Two Rivers community, you’ll always feel like You’re Home Now…