Overview
Job Title: Utility Service Advisor
Location: Welwyn Garden City, Herts
Salary: £26,000 per annum + £2,000 discretionary annual bonus (paid quarterly) after first 12 months
Contract: Permanent, Full-time / Monday-Friday, 37.5 hours per week / Some flexibility
Responsibilities
- Manage and resolve utility customer service queries within agreed timescales.
- Tackle queries of varying complexity with professionalism and persistence.
- Coordinate tenancy changes and update supplier records.
- Build strong relationships with utility suppliers and internal teams.
- Confirm contract information with suppliers and validate invoices.
- Issue contract terminations and resolve any supplier objections.
- Keep up-to-date with industry changes and share updates internally.
- Maintain accurate internal system records for queries and contracts.
- Support the Utilities Team Manager with ad-hoc projects and tasks.
Requirements / Skills
- Strong customer service mindset with analytical and problem-solving skills.
- Excellent organisation, prioritisation, and attention to detail.
- Assertive, self-motivated, and naturally curious.
- Confident communicator, both written and verbal.
- Proficiency in Excel.
- Ability to adapt, improve processes, and work to deadlines.
- Determination to challenge inaccurate information from suppliers when needed.
Preferred, but not essential:
- Knowledge of the UK energy market.
- Previous experience in utility customer service.
Benefits
- Pension scheme
- Employee discounts and savings
- Private health insurance
- Relaxed dress code
- Day off on your birthday
- Investors in People accredited
About the advertiser
Thank you for your interest in this vacancy, which is being advertised by TalentHQ Ltd, acting as an Employment Agency. Your application will be considered alongside others, and we will contact you within 5 days if you are shortlisted. Due to the high volume of applications we receive, we regret that we are unable to respond to each applicant individually. By applying for this role, you accept our Privacy Policy which you can find on our website.
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