Business Unit: Chief Operating OfficeSalary range: £48,000 to £60,000 per annum DOELocation: UK Hybrid with occasional travel to a UK Virgin Money Hub when requiredContract type: Permanent – Full time
Our Team
Platform as a Service (PaaS) team holds a pivotal position in shaping the future of our platform services on our Technology Estate, defining and executing the strategic vision for our PaaS offerings, ensuring scalability, efficiency, and innovation in our platform services.
The Lead Platform Engineer is a senior technical authority within the Platform‑as‑a‑Service (PaaS) Windows Server Team, responsible for shaping, securing, and sustaining the bank’s enterprise Windows Server and Active Directory estate. The role provides deep technical expertise, strategic influence, and leadership across incident response, change delivery, lifecycle management, and platform improvement initiatives. It also acts as a mentor and escalation point for Senior Platform Engineers, strengthening operational excellence and resilience.
A focus for this role is a comprehensive understanding of Microsoft Active Directory (AD). Leading the strategy, configuration, health, and lifecycle of the enterprise Active Directory environment, which underpins all internal and external customer services. The role requires development and maintenance of robust disaster recovery procedures, including recovery from ransomware, site loss, directory corruption, and complex DR scenarios.
As Lead Engineer, you will be a technical escalation point for Windows Server and VMWare environments. You will be expected to provide mentorship, coaching, and guidance to Senior and Junior Engineers along with supporting capability uplift across the team. You will push for best‑practice adoption in design, troubleshooting, automation, and recovery procedures.
Required focus on operational integrity and performance of the Windows Server estate, ensuring stability, compliance, and service availability across the bank. This includes leading on major upgrades, migrations, platform refreshes, and optimisation work to align with strategic technology direction.
Managing change and delivery is a key part of the role. Experience collaborating with delivery teams, architects, and infrastructure designer, to influence and implement platform changes and new services end‑to‑end is essential, whilst safeguarding platform integrity through controlled change processes, ensuring risk and impact assessments reflect enterprise expectations.
Operational Resilience, Vulnerability Management, Security updates scheduling, GPO and deployment of updates to the Windows server estate is a key part of the role, so experience in this area is crucial.
What you’ll be doing
- Working closely within and alongside other teams within Technology Operations Cyber Security (TOCS) and 3rd parties
- Collaborating with project teams to ensure that change within the environment is managed and controlled effectively.
- Lead expertise in 3rd line support of Microsoft Active Directory and other enterprise services delivered to Virgin Money internal and external customers.
- The role holder will have a high level of responsibility for identifying, analysing, quantifying, and communicating technical risk within the banks on premise & cloud platforms.
- The role may require occasional evening or weekend work for patch deployment, system upgrades & changes.
- Working closely with 1st and 2nd tier support teams to deliver a professional effective enterprise support offering.
- Project lifecycles including (but not be limited to) design influence, infrastructure build and test
- Supporting and mentoring Engineers within the immediate team
- Out of Hours On call rota duties 24/7 cover
We need you to have
- A strong understanding of the best practices of installing, configuring and managing Microsoft Active Directory and its key components – TCP/IP, DNS, DHCP, GPO, etc.
- Strong demonstratable experience of recovering Active Directory when faced with directory corruption and other disaster scenarios.
- High level of experience in IT security, system administration, or a similar role with a focus on security update management and system introduction & upgrades
- Vast experience supporting Windows Server Operating System (Install, Configure, Manage)
- Demonstratable experience using MS Failover Clustering (Install, Configure, Manage)
- Demonstratable experience administering SCCM (Install, Configure, Manage) & SCOM
- Understanding of cybersecurity principles, vulnerability management, and system optimisation
- Possess excellent interpersonal and communication skills, with the ability to influence and drive change in a collaborative manner.
- High level experience working in a highly governed and controlled IT environment
- Experience of mentoring others to achieve technical goals and aspirations
It’s a bonus if you have but not essential
- Possess Microsoft Certification relating to Active Directory
- Experience of extending Microsoft Active Directory into the Azure Cloud
- Experience of Opentext Identity Manager.
- Experience of Broadcom VMware.
- Experience of Infoblox.
The extras you’ll get
- 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
- Private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our flexible benefits scheme
- Life assurance to provide peace of mind for you and your loved ones
- Up to 2 days of paid volunteering a year
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
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